It would be amazing if we could set the fees we need to pay for external insurance (Domestic and international), and when we need, we can get the total fees for external insurance services selecting for example start and end dates.1 vote
Multiple Packages going to the same address currently require an individual entry for each box. When working directly with FedEx or UPS you can do an aggregated shipment, where the weight of all the boxes is combined into 1 entry it's a huge time saver. I have a shipment today 35 boxes, 452lbs. this is 35 entries in your system, with FedEx it's just one entry and 35 labels print. It would be great to be able to use ShipStation for these types of shipments instead of going directly to FedEx.1 vote
Can you import the order item ID from amazon.com? Please see attached for example.1 vote
ShipStation recently removed this as a default option and when entering a ton of manual US orders it adds a new step to the process, which cna be time consuming when entering a lot of orders. Let the user decide during setup which country they prefer as a default.1 vote
Add "Package" as a mappable field for CSV order uploads1 vote
when I set up my orders to print ,I will often use the group by button on teh top right of the screen and sort by sku. The first sku that is
when I set up my orders to print ,I will often use the group by button on teh top right of the screen and sort by sku.
The first sku that is listed is multiples.
These are orders that have more than one item per order. They print in a random order.
Is there a way to set up the multiple orders so that it prints in order of sku of the first ordered item?1 vote
When you push dismiss all it doesn't ask if you are sure. Doing so would prevent unwanted cleaning of the alerts. I use it to find orders to combine and sometimes I hit dismiss all on accident and it really throws a wrench in the process.1 vote
Make a customer marked as inactive or add a flag that says DNU so they won't be shipped to on accident
Make a customer marked as inactive or add a flag that says DNU so they won't be shipped to on accident1 vote
The dropdown list shouldn't have to be clicked a second time to disappear. 2nd click bad.The dropdown list on the package presets now needs to be clicked to open and then clicked to close. The close click is new and totally unnecessary. In the past, when a package type was chosen, the list disappeared automatically. Extra clicks get in the way of speed. Thanks1 vote
We would like to see the mouse cursor move back to the Search Orders search box after creating a label. It is a bit time consuming to have to go back to the search and clear out the previous order.
We use touch screens for shipping and with touch it is difficult to select the box and clear out the order. This would be a big help at least for us and I would think others.
Shipping hundreds of orders per day this really slows us down. Thanks!1 vote
Hi, thanks for bringing this up! Have you considered using barcode scanners in your workflow?
For example, there are a few things you can do with barcodes like scan to print. Scan to print allows you to scan a packing slip, weigh your package, then print the label. Here’s more information: https://help.shipstation.com/hc/en-us/articles/115014262288
If you still have to make edits to the order, you may want to try scan to view instead: This barcode will pull up the order details as if you keyed in the order number to search for it. Here’s more information: https://help.shipstation.com/hc/en-us/articles/212002488
We would like to be able to create custom alerts for our shipping team to try and avoid minor errors that can be made. For example dimensions not being entered for packages over 1 lb. We have 2 UPS account, so not selecting the correct account. Currently you get alerts for packages that have insurance or if the address is too long and will get cut off.
I think this can be a great plus for a lot of customers using the software and will also be able to create a lot of auto-filters you can't make on order import.1 vote
Currently, my order management system does not integrate with ShipStation. I would like the option to have an open FTP site1 vote
Hi @John, thank you for taking the time to bring it up! While we wait for more users to chime in, there are a few ways you can integrate other systems into ShipStation such as API, XML/custom store, and the ODBC connector (Enterprise plan only).
To determine whether you should use the API or create a custom store, read here: https://help.shipstation.com/hc/en-us/articles/205928478
You can read more about our ODBC connector here: https://help.shipstation.com/hc/en-us/articles/226123307
On Amazon, there are pending orders but they are not shown in ShipStation. Those are important information that we don't want to miss for inventory management. Could you please consider to add this in your next release? Thanks!1 vote
This is basically all we need to use Shipstation without going to Sellercloud.
This should be easy enough but it is not even a feature yet. Please add that.1 vote
every time you split, or combine an order, I would lOVE to have that logged. (i.e. ... wed sept 12 4pm EST you split order 2178345 Fred Jones (customer name) into 2 orders(with new order numbers).... AND wed sept 12 4pm EST you combined order 2348355 Fred Jones with order 2358349 Fred Jones to make new order number xxxxxxxx. This would help tremendously catching any errors, such as when you mistakenly combine 2 orders from different customers by mistake, etc..1 vote
Seems like a basic oversight that you can write to pretty much any notes field via automation rules, but not "Customer" field.1 vote
Hi, thank you for sharing this! That field is primarily for notes from a customer to you, the merchant. What kind of information are you looking to add to your orders automatically?
Custom fields 1, 2, and 3 might be a viable option as they can be used in many other places throughout ShipStation.
This is maybe small, but it'd be huge for us.
Can the tracking number please be included in the fields you can choose for Orders > Other Actions > Export Orders?1 vote
Thanks for bringing this up! What goal are you looking to accomplish with this export? There may be another report that can help.
If you go to the Insights page and click on reports, you can run the “Shipped Items” report that will give you things like order number, SKU, and tracking number, too.
Please let us know here if this other report works for you by commenting here in the forum so we can open discussion with other users. Thanks!
In the case of FBA Amazon integration stop working, we need to get an email for immediate action
As we don't monitor order fulfilment and email if case order cannot be fulfilment can help us improve customer experience1 vote
We send out items with prepaid return labels that the customer MUST send back. There is no way to filter orders by those who have received their order, but have not sent it back.
Every order, even if it has not been sent, gets a return label.1 vote
We ship multiple orders to the same location. It would be nice if we could see the ship to address in the main order screen so we can sort / filter by it and easily select all the orders going to the same location.1 vote
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