Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Support for common foreign characters

    Currently, orders containing addresses with foreign characters such as ó, ƒ, Ê, _ and many others are being imported into shipstation in a garbled way. Shipstation actually does "support" most of the common international characters if you paste them in to the orders which is time-consuming and cumbersome. It just doesn't import csv files correctly as UTF-8. Basic foreign characters such as ones used in Latin America and Europe are very necessary for international shipping. Please fix this.

    79 votes
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  2. Customizable Views and User Permissions

    Ability to further customize what each user sees in ShipStation (Shipped, Cancelled tabs on the left side of page)When we have people join our shipping team, I know that ShipStation can be a bit overwhelming. So the simpler and more straightforward the layout, the easy it is to train people. What it accomplishes: Easy way to train new employees.

    73 votes
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    Hey, everyone! We’re still interested in this idea since it gained a lot of support when it first came out. Can you tell us more about customizable views and user permissions?

    As per our last update, have you tried using User Restrictions to allow your new shippers to only see orders assigned to them?

    Also, I’d like to mention we have weekly webinars (http://www.shipstation.com/webinars/) and tutorial videos (http://www.shipstation.com/videos/) to help!

  3. Order Transfer

    Having the feature or capability to move orders from one store to another. It can start with the implementation of order management between the manual Shipstation stores. It is very troublesome to do the work around of cancelling orders and re-importing them.

    71 votes
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    Hey everyone! Thank you for bringing this to our attention! Can you tell us more about the last time you needed to transfer orders between accounts, and under what circumstances do you find yourself needing to transfer orders?

  4. More user friendly Internal Notes

    There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.

    69 votes
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  5. BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention Idea: One of the biggest red flags in a fraudulent transaction with a stolen

    BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention IdeaOne of the biggest red flags in a fraudulent transaction with a stolen credit card is that the Billing Address and Shipping Address DO NOT MATCH. I believe ShipStation should have a literal RED FLAG column in the orders screen that shows a RED FLAG when there is a mismatch between the billing address and shipping address. This way we can go in and look at the order in more detail to see if there is further indication a stolen credit card was used.This would save us LOTS of money. For example, in the…

    68 votes
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    Thanks for your input, everyone! The product team will review your request and you’ll hear from us once we have made a decision.

    In the meantime, please provide as much detail as you can in this forum about how you detect fraud today or how many times a day/week you come across fraudulent orders. We’d like to hear input from other users as well!

  6. Advanced RMA - Need custom Reasons

    All companies vary in product and therefore they can vary widely in RMA reasons. Shipstation should allow custom RMA reasons to be set. We have a complex set of rules which correlate to different RMA reasons. Our exchange and return is actually higher than most companies because we allow customers to TRY things risk free and exchange them or get them personalized. Allowing us to set these custom RMA reasons would allow us to use shipstation to track properly the RMA reason that is specific to our business model.

    66 votes
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  7. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    65 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

  8. ebay ship by date

    would love it if shipstation would pull the ship by date from ebay like it dose for amazon orders thanks

    59 votes
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  9. We need the ability to manipulate rates or show no rates for each user. We need to be able add handling charges as a percentage or fixed $

    We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option…

    59 votes
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    Hey, @gosatest, thank you for taking the time to bring this up! We’ll keep this in mind, but for now we’d like to see if other users are experiencing similar business challenges to yours before moving forward.

  10. Xero

    Many retailers in the UK use XERO for invoicing, accounting and tracking their inventory. We think XERO and Shipstation could be synchronised.

    55 votes
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  11. Show Tracking Numbers For Marked As Shipped Orders

    When an order is in a Shipped status and a tracking number exists, the tracking number should be available in the Orders list or the Order Details page.

    It is currently shown on the Order Details page for manual shipments, but not for any fulfillment.

    It should be displayed above Shipping Info even when it was a fulfillment order. There's really no reason for it not to be displayed here.

    53 votes
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    Thanks for bringing up this improvement for fulfillments!

    We’d like for your idea to gain momentum and support from other users before making a decision. Please comment here in the forum with any information that may catch the attention of other users.

  12. Return Label Shipment Notification and Reporting

    Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier).

    Also, generate a report showing all unused labels

    47 votes
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  13. Allow us to delete canceled orders

    There should be a way to delete orders from the 'canceled' tab - sometimes an import doesn't go quite right, or perhaps you created the order to get a shipping cost for a customer who backed out - there's no reason to keep all that data in the canceled tab.
    Furthermore, and more importantly - if it's a botched import - you have to change to all new order #'s or re-importing will only update the already botched orders (and if it's the order # that's botched, you're way out of luck.)

    Let us delete canceled orders.

    46 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

  14. Set insurance amount for carrier in Automation Rules

    In our business we have multiple forms of insurance on our shipments as we sell a lot of laptop computers and need to make sure it is safe. Within our FedEx Account we have discounted rates and special policies so we only need to apply a set amount of insurance to each package as it is cheaper to insure it for more or less than the sell price usually.The current option in Automation Rules only allows you to set the Insurance to Carrier, ShipStation Insurance or External/Other.The ability to set the amount of insurance on the shipment as well would…

    45 votes
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  15. The ability to have decimal points in the quantities.

    We sell items by weight, so when someone purchase 1.25 lbs it shows up as a quantity of 1.25. Shipstation rounds this up to a quantity of 2 which makes all our packing slips and international shipping labels incorrect. When a person purchases 1.25 lbs at $80 for instance their international shipping label should show they spent $100 but instead Shipstation rounds it up to $160. This is inaccurate and they will then possibly be liable for duties on something they didn't buy. I don't understand why you wouldn't allow decimal points in the quantities. If you did this it…

    45 votes
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  16. Hide Unit Price And Order Total

    Working with third party suppliers who are fulfilling orders for us we need the ability to hide the unit $ and the total $.

    43 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  17. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    43 votes
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  18. In-Store Pickup should be a service mapping

    ShipStation is much more than just shipping software -- it's a platform to manage the logistics of a business. In-Store Pickup is very common for us, and it's important that staff who are processing orders be aware of that fulfillment method when seeing the orders list etc. Please create a Service mapping for In-Store Pickup! Thank you! You guys rule!

    Jason

    43 votes
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    Hi Jason! Thanks for bring this up (and the kudos!) Have you looked into tagging your local orders? This will help increase visibility and you can automate the tagging.

    If you’ve got “local pickup” as an option on your store, we can import that value as the requested service (depending on which selling channel you’re using). If the requested service appears, you can make an automation rule that says “If requested service (marketplace) equals local pickup, then apply a tag”.

    Once you get there, you can use the mark as shipped method to move the order from awaiting shipment to shipped.

    Let us know here in the product feedback forum if you’ve got any questions or more information to clarify your idea.

  19. Multiple FBA

    Can SS enable having more than one FBA account linked to a SS account? We ship products for multiple companies, each with their own FBA account, but can only link a single FBA account to our SS account.

    42 votes
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  20. Add "Ship By Date" field to the custom data export for Orders and Order Line Items

    Can you please add the "Ship By Date" field to the custom data export for Orders? The "Ship By Date" field already exists in each order, so hopefully this can be implemented quickly.

    Thanks.

    41 votes
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