Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. IF AN ORDER (LABEL) IS VOIDED, PLEASE DELETE IT FROM THE ACTIVE BATCHES.

    IF AN ORDER (LABEL) IS VOIDED, PLEASE DELETE IT FROM THE ACTIVE BATCHES.
    RIGHT NOW IF YOU VOID ORDERS AND YOU GO TO BATCHES, YOU WILL BE ABLE TO PRINT IT WITHOUT NOTICE, EVEN IF YOU ALREADY VOIDED IT.

    1 vote
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  2. Remember sort order for batches

    Would like to set a default sort order for batches. I like to alphabetize by recipient but everytime I leave the batch view it forgets how it was last alphabetized.

    1 vote
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  3. Edit Customer Info Directly From ShipStation

    Currently, when you want to edit a customers information in shipstation, you must create a document, import the document, select edit customer, and then the information will be edited. It would be extremely beneficial for shipstation to have an "edit" button for the customers information to be directly edited from the app. This would allow users to go directly to the customer that needs updating, hit edit, and type the information directly into shipstation. The current process of importing is not intuitive and makes it appear that you are unable to edit a customer (unless you have previously gone through…

    7 votes
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  4. Just a suggestion really, but after I create a label using the rate calculator it would be EXTREMELY helpful if it allowed you to copy and p

    After I create a label using the rate calculator it would be EXTREMELY helpful if it allowed you to copy and past the tracking number from the same screen. I almost always have to reload into shipments and search for the tracking number of the label I just created, and sometimes I'm making several in a row and keep going back and forth.

    3 votes
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  5. I really need a reliable way to find where the shipment is once it leaves or even just a flag for delivered=true/false

    It would be very helpful to stay on top of my orders if I had a reliable way to find where the shipment is once it leaves my warehouse or even just a flag for delivered=true/false in the API so I know somethings wrong if its delivered=false after so many days.

    5 votes
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  6. Prevent Automatic Invoice creation for multiple items in an order.

    When invoicing orders, sometimes we invoice items in the orders separately for various reasons (sometimes we don't have an item in stock, an item needs to be held and invoiced later, the items are coming from different stores, etc.); however, when we invoice just one item, the other item is automatically invoiced thorugh ShipStation. Second invoice clearly mentioned in comment that this was Issued By Auctane ShipStation. We've installed this module https://marketplace.magento.com/auctane-shipstation.html.
    I've contacted with your support team they said since this was the first part of the order to be shipped, the invoice is created on the Magento…

    3 votes
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  7. Multi Package Shipping for DPD

    The vast majority of our orders require more than one box and therefore have to be manually fulfilled.
    DPD support multi package shipping so please add this to the UK integration

    35 votes
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  8. Discounts/Coupons Imported As Line Items

    We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming.

    Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons".

    Appreciate it,
    Lifetime Leather

    27 votes
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  9. google sheets

    we run a factory and are constantly downloading orders for our production plan into google sheets. we can use an automated zap via Zapier with the shipstation API to pull orders into Google Sheets, but would be great if Shipstation provided a tool to do this directly, or provided a gui to view raw order data we could use for our production schedule. many smaller maker type businesses also need this tool (etsy, etc), too.

    6 votes
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  10. Remove shipping costs from orders for specific users

    It is possible to create a permission/restriction for certain users so that they cannot see the shipping costs attached to an order?

    I want to use shipstation to create unique username for my clients so that they can track where we are at with fulfillment on specific orders with respect to their customer service reaquests.

    I do not want them to see my costs associated with shipping the order.

    thank you!

    9 votes
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  11. Improve / simplify label voiding process....

    Can't we eliminate the extra steps and at least make the Void function available from the Orders tab -- Instead of having to void it from the Shipments tab, then return to the Orders tab in order to cancel the order from Awaiting Shipment?

    IDEALLY (and in addition) we would make the "Void Shipment(s)" function as a drop-down menu with 2 options:

    "Void Label & Cancel"
    (OR)
    "Void Label & Restore"

    5 votes
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  12. New API Endpoint for orderStatus

    I think it would be helpful to have an update status endpoint in the API that would require only orderId and orderStatus as input fields.

    Currently as I understand you need to use the create order endpoint and pass it a lot of data. (The docs say if you include the orderKey it will update but in my attempts to use that it is no true it creates another order with the same orderKey.)

    For integrating other BackOffice systems and or fulfillment partners a simple status update to pending_fulfillment would be awesome.

    4 votes
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  13. Order movement icon change.

    Hello,

    We've ran into issue where orders for whatever reason. Have been printed out,but have not been picked up, possibly the label was lost/misplaced. Now we are checking prior day shipments, selecting all orders that should have been picked up prior day to make sure they are showing they are moving, or were scanned. However, when we update the tracking for the orders, there is a plane symbol that shows, and is the same whether the order was just printed, and not picked up/moving, or is moving but not delivered. You have to scan mouse over this icon to show…

    3 votes
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  14. I'ts time for a programable auto update store setting. Manually updating then reloading is old.

    It's time for a programmable auto update store setting.
    Manually updating then reloading is getting old.
    This can not be that difficult to achieve.
    Periodic store update option is not enough.

    SS is good, time to make it better.

    10 votes
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  15. "and" "or" rules for automation

    Shipstation, it would be incredibly helpful if your automation system filters supported "or" rules. We use SquareSpace as our storefront and currently use numerous filters and actions for each operation we want to perform to the orders.
    This is mainly because each order we receive can contain a variety of different products that need to be packaged in a specific way or that can't have certain items packaged in the same shipment due to DOT regulations. SKUs, Quantities and Weights, are all used to determine this. Sometimes, a customer orders an excepted quantity and no special actions are required. Sometimes…

    4 votes
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  16. Quickbooks Desktop

    Allow export to QuickBooks desktop Enterprise.

    11 votes
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  17. Parcel return notification

    Part of our business model includes drop shipping products. If a parcel is refused or damaged in transit, it would be great to get a notification that it is being returned before it actually arrives. This would allow us to address the issue with the client proactively and also notify our drop shippers.

    4 votes
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  18. When Importing Orders from TopHatter include the Paid Date field also

    We noticed that the orders from TopHatter always show an age of "0d 0h". And therefore we can't determine accurately which orders to fulfill first. The other sales channels (eBay and BigCommerce) show this information properly.

    I found that the TopHatter orders that show up in ShipStation are missing the "Paid Date" information - all of them.

    I contacted TopHatter & looked into their API. According to that, they do provide a "paid_at" field in their API response for listing orders. See: https://tophatter.readme.io/docs/order-list

    I also contacted ShipStation tech support, where I found out that this field is not mapped for…

    3 votes
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  19. Add "product category" to Orders Grid

    Please add Product Category to the column options on the Orders page. For me, it just helps me to be more efficient -- I could filter on product category, apply preset, generate labels, and prep orders from there. I basically do that now by sorting on Item Name, but having a filter for product category would be more useful. With the holidays coming up, the more I can be organized and efficient, the better!

    7 votes
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  20. Returns Portal Return Shipping Method should match outgoing method

    We should atleast have the option to have the return method match the outgoing method. Ideally, for merchants who choose to charge customers the return costs from their refunds, we should allow for the customer to have a list of return methods with the pricing displayed.

    3 votes
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