Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. bigcommerce tax mapping

    It appears that even though ShipStation has a field for Tax Paid, when it brings in an order from BigCommerce it combines the tax paid with the product total amount so tax paid in Shipstation always says zero. I now have a checkout that allows international customers to prepay their duties and taxes if they wish (Zonos), and if they do it will come through in the taxes field in BigCommerce. Shipstation has a really neat shipping rule where you can set up the "prepay duties/ taxes" box to automatically be checked if it sees a "taxes paid" amount for…

    3 votes
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  2. Audible tone/message/siren for incoming orders (Next Day Air, Expedited)

    Audible tone/message/siren for incoming orders (Next Day Air, Expedited)

    1 vote
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  3. fulfillment by amazon for international orders

    Multi-channel fulfillment by amazon is great, but you have to use exactly the same SKU that you are using for your FBA inventory if you want your international shopify order to forward to amazon.co.uk or amazon.ca (or wherever) for fulfillment. This is not realistic as I have an original SKU used in my shopify and seller fulfilled amazon.com account, a separate SKU for US FBA, and separate SKUs for FBA in other countries (which is exactly what amazon tells you to do). As a result, there is no way for an order placed on my shopify and heading to the…

    10 votes
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  4. More sophisticated batch field mapping

    It seems every field except those needed to actually print a shipping label is able to be field mapped upon csv import. It is very convoluted that you cannot field map carrier and ship service type until you have imported a csv, and manually selected orders to map carrier and shipping service type in the side panel. In UPS Worldship and Stamps.com, it is actually a requirement to list your carrier and service in the csv before import, and match your carrier and service terms during import field mapping (in separate fields, mind you- not all jammed together like ShipStation).

    2 votes
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  5. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    43 votes
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  6. Customer Frequency

    It would be very helpful if on the Awaiting Shipment page, a column option could be added to the "Columns" drop down menu for "Frequency" or "Orders" so one could see at a glance if a customer is new or returning. The information is currently being collected and can be seen if one runs a report from: Insights tab > Reports > Raw Data Export > Customers. It would just be very convenient to see it on the shipments screen.

    2 votes
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  7. create new order from existing order

    We need the ability to create a new order within SS, by using the data from an existing order.

    And from there, the ability to edit, add, remove data and/or order line items (skus)

    This is useful for many situations:
    1) correct a shipping/packing error
    2) quickly ship a replacement product if a customer wants a different but similar product
    3) Add some samples to an order, or related accessories as needed

    4 votes
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  8. Shopify order tags

    We would like to have the ability to bring in order tags from shopify. We tag orders with various things and need to have those tags available to us.

    28 votes
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  9. back order management

    Is there a way to set automated rule to release the backorder from hold to awaiting payment base on the stock availability?

    When we take orders, it may contain products that's ready to ship and products that's on backordered. We would split the order into two, fulfill and ship the available stock, backorder the rest by putting the second part of the order to hold. It will be very helpful for us to be able to set an automated rule to release the order from hold to awaiting payment when we receive the backordered products?

    2 votes
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  10. Importing "Customization" info

    Would love to be able to import "customization" info from Amazon when using Amazon Custom for personalized items

    1 vote
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  11. "on hold" processing time - more variations than 1 day only.

    At this time, 1 day is the shortest amount of time to hold an order in ShipStation's system. I definitely see how being able to do it in hours would help workflow. In my specific case holding orders for 2 hours would allow for my other warehouse to add order notes before being imported into shipstation and filtered.

    1 vote
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  12. Make Third Party billing possible on manual orders and return labels.

    This is basically all we need to use Shipstation without going to Sellercloud.

    This should be easy enough but it is not even a feature yet. Please add that.

    1 vote
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  13. Sort by "last name"

    I have multiple stores being imported into Shipstation and some customers order from them all. I need to sort by Last Name so I can easily see what orders need combined shipping. Sorting by first name isn't as reliable since people have nicknames.

    4 votes
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  14. Printing (Multiple Items) Orders by Tag

    We Need a solution for Printing (Multiple Items) Orders by Tag. We are trying to print by Warehouse Location and break up these locations into zones. We then sort the zone by warehouse location so the picker can go pick the items on pick list in order of location.

    This works great. The Problem is with (multiple items). We need to be able to sort these in some kind of fashion. We would like to be able to print where the Multiple Item orders only include zone 1 tag so only orders that contain multiple zone 1 products are shown…

    3 votes
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  15. item options

    Allow Item Options to be displayed on the Awaiting Orders page.

    1 vote
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  16. Write to "Customer" notes field via automation rules

    Seems like a basic oversight that you can write to pretty much any notes field via automation rules, but not "Customer" field.

    1 vote
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    Hi, thank you for sharing this! That field is primarily for notes from a customer to you, the merchant. What kind of information are you looking to add to your orders automatically?

    Custom fields 1, 2, and 3 might be a viable option as they can be used in many other places throughout ShipStation.

  17. "Write To" option on Automated Notes instead of automatically overriding

    We import order notes from Magento into "Internal Notes." Based on certain triggers (e.g. store pickup, expedited shipping options, etc.) we have an automation rule that adds a piece of text. Currently, SS automatically overwrites what's in the field instead of appending to top or bottom. Major limitation for shipping high value items and shipping to all countries where a variety of shipping use cases need to be communicated from sales/support teams to operations/shipping.

    3 votes
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  18. Allow for MULTIPLE Bulk Actions to be selected[ at once

    Currently, only 1 change can be made at a time for an order or group of orders. I would love to be able to select multiple actions at once then apply them all to an order or group of orders.

    Thanks.

    3 votes
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  19. parcel redirect

    UPS has an option for "Direct Delivery" only meaning a shipping address can't be changed while in shipment. It's similar to an option like "Signature Required." I recommend this feature be added

    3 votes
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  20. COLOR BLIND MODE!!!

    COLOR BLIND MODE!!!

    There is only ONE indication in ShipStation that an order notified the marketplace of fulfilment and it's a whether a shopping cart icon is RED or GREEN. Really? Ever heard of red green colorblind?

    3 votes
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    Hi Justin, thanks for sharing this feedback. We’re reviewing notification email statuses and are working on improving this to not solely rely on colors. We’ll update you when we have more information.

    A quick update: You can filter the Shipments page by notifications with and without warnings. You’ll find this where the blue filter links live (right above the shipment list / columns and headers). This is to the right of the “ship date” filter.

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