Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Improve / simplify label voiding process....

    Can't we eliminate the extra steps and at least make the Void function available from the Orders tab -- Instead of having to void it from the Shipments tab, then return to the Orders tab in order to cancel the order from Awaiting Shipment?

    IDEALLY (and in addition) we would make the "Void Shipment(s)" function as a drop-down menu with 2 options:

    "Void Label & Cancel"
    (OR)
    "Void Label & Restore"

    5 votes
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  2. New API Endpoint for orderStatus

    I think it would be helpful to have an update status endpoint in the API that would require only orderId and orderStatus as input fields.

    Currently as I understand you need to use the create order endpoint and pass it a lot of data. (The docs say if you include the orderKey it will update but in my attempts to use that it is no true it creates another order with the same orderKey.)

    For integrating other BackOffice systems and or fulfillment partners a simple status update to pending_fulfillment would be awesome.

    4 votes
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  3. Order movement icon change.

    Hello,

    We've ran into issue where orders for whatever reason. Have been printed out,but have not been picked up, possibly the label was lost/misplaced. Now we are checking prior day shipments, selecting all orders that should have been picked up prior day to make sure they are showing they are moving, or were scanned. However, when we update the tracking for the orders, there is a plane symbol that shows, and is the same whether the order was just printed, and not picked up/moving, or is moving but not delivered. You have to scan mouse over this icon to show…

    3 votes
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  4. I'ts time for a programable auto update store setting. Manually updating then reloading is old.

    It's time for a programmable auto update store setting.
    Manually updating then reloading is getting old.
    This can not be that difficult to achieve.
    Periodic store update option is not enough.

    SS is good, time to make it better.

    7 votes
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  5. "and" "or" rules for automation

    Shipstation, it would be incredibly helpful if your automation system filters supported "or" rules. We use SquareSpace as our storefront and currently use numerous filters and actions for each operation we want to perform to the orders.
    This is mainly because each order we receive can contain a variety of different products that need to be packaged in a specific way or that can't have certain items packaged in the same shipment due to DOT regulations. SKUs, Quantities and Weights, are all used to determine this. Sometimes, a customer orders an excepted quantity and no special actions are required. Sometimes…

    4 votes
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  6. Quickbooks Desktop

    Allow export to QuickBooks desktop Enterprise.

    11 votes
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  7. Parcel return notification

    Part of our business model includes drop shipping products. If a parcel is refused or damaged in transit, it would be great to get a notification that it is being returned before it actually arrives. This would allow us to address the issue with the client proactively and also notify our drop shippers.

    4 votes
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  8. When Importing Orders from TopHatter include the Paid Date field also

    We noticed that the orders from TopHatter always show an age of "0d 0h". And therefore we can't determine accurately which orders to fulfill first. The other sales channels (eBay and BigCommerce) show this information properly.

    I found that the TopHatter orders that show up in ShipStation are missing the "Paid Date" information - all of them.

    I contacted TopHatter & looked into their API. According to that, they do provide a "paid_at" field in their API response for listing orders. See: https://tophatter.readme.io/docs/order-list

    I also contacted ShipStation tech support, where I found out that this field is not mapped for…

    3 votes
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  9. Add "product category" to Orders Grid

    Please add Product Category to the column options on the Orders page. For me, it just helps me to be more efficient -- I could filter on product category, apply preset, generate labels, and prep orders from there. I basically do that now by sorting on Item Name, but having a filter for product category would be more useful. With the holidays coming up, the more I can be organized and efficient, the better!

    7 votes
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  10. Returns Portal Return Shipping Method should match outgoing method

    We should atleast have the option to have the return method match the outgoing method. Ideally, for merchants who choose to charge customers the return costs from their refunds, we should allow for the customer to have a list of return methods with the pricing displayed.

    3 votes
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  11. Setting rules for customer-initiated returns

    Hi - love the idea of the returns portal, but can it also include a rule-set to say which reasons are eligible for free returns, and which ones will charged to the customer (deducted from the refund)? i.e. if they've just changed their mind, then the customer pays, but if it's defective, then it's free.

    I know this will get some abuse (as it does on Amazon), but I hope that overall there's a net benefit to the seller, assuming free returns is the default.

    1 vote
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  12. I have not located this specific item, however, we have been told that this is being worked on. I would like to be able to split and order a

    I would like to split a customer's order and for the customer to see what is included in the shipment and what has been split out for another shipment. Currently the split items are dropped off the list.

    Looking for a detail on the progress of this enhancement and timeline. It is frustrating to continue to hear that there is no updated timeline. I have never been provided a timeline or status of development or testing.

    1 vote
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  13. api ecomdash integration

    We have integrated ecomdash with shipstation to feed all the order details. theer is only limited infromaiton transferred to shipstation regarding teh order. i would suggest the product/package related informaiton be transferred from ecomdash as well. this will help in creatign the shipping labels. here is teh example of informaiton:
    weight
    dimension : length, width, height

    1 vote
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  14. Ship Date is one of the only order grid columns you don't have a criteria for

    Ship Date is one of the only order grid columns you don't have a criteria for. Please add it.

    1 vote
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  15. Automation options AFTER order import

    create an automation rule for an order update AFTER it is imported to shipstation
    (example - if we update the internal notes in an order, I would like to send an email to our warehouse team)

    10 votes
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  16. Download Packing Slips pdf in the order it was sorted

    I do a lot of sorting and printing so that orders can be picked, before being sent to packing. The most efficient way to do this is to sort by, for instance, sku. If I'm printing 500 shirt orders to be picked, I can sort by sku to make sorting the packing slips with the product a lot easier. However, despite being sorted by sku in shipstation, the packing slip pdf is sorted as it usually is, instead of keeping all like products next to each other.
    Currently I have to print each sku at a time, to keep the…

    3 votes
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    Thanks for the feedback. Also, keep in mind that the ordering of the packing slips (as in from one packing slip to the next) is based on the settings you have set up on the Order Labels By section in printing setup.

  17. Move everything in current view to a batch

    There's a lot of sorting that I have to do to several thousand orders every day, and I do it all through batches. However, I can only add the 500 orders I can see to a batch. If I had the option to add everything in the current view, or perhaps as a "Bulk Action", to a batch, it would save me from having to scroll through 45 pages, adding each set of 500 orders to a new batch.

    1 vote
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  18. I would love to have more than 5 open label batches and also the ability to rename the batches.

    I would love to have more than 5 open label batches and also the ability to rename the batches so you can more easily add and look thru invoices.

    3 votes
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  19. An email associated with an order was truncated

    Hi - an email associated with an order was truncated. This is what came through:

    radiusaw20002000200020002000@gmail.c

    This is what it should be:

    radiusaw20002000200020002000@gmail.com

    Can you increase the character limit for emails? Database size concerns can be addressed by using VARCHAR() or similar

    Thanks!

    1 vote
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  20. Add "dimensions" or "total dimensions in inches" to criteria for automation rules

    Regarding automation rules -- We need the "IF" criteria to somehow include dimensions and/or the dimensions combined (L+W+H) because the dimensions have about as much of an impact on rates as the weight at this point and we ship using a very wide variety of different size/shape boxes. A couple of (ideal) examples...

    "If the package's longest side exceeds inches" then...
    "If the total/combined dimensions exceeds
    inches" then...

    And as other idea(s) mention, Girth would also be a useful option for the criteria as well.

    2 votes
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