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  • My feedback
  1. Automation options AFTER order import

    create an automation rule for an order update AFTER it is imported to shipstation
    (example - if we update the internal notes in an order, I would like to send an email to our warehouse team)

    3 votes
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  2. Download Packing Slips pdf in the order it was sorted

    I do a lot of sorting and printing so that orders can be picked, before being sent to packing. The most efficient way to do this is to sort by, for instance, sku. If I'm printing 500 shirt orders to be picked, I can sort by sku to make sorting the packing slips with the product a lot easier. However, despite being sorted by sku in shipstation, the packing slip pdf is sorted as it usually is, instead of keeping all like products next to each other.
    Currently I have to print each sku at a time, to keep the…

    3 votes
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    Thanks for the feedback. Also, keep in mind that the ordering of the packing slips (as in from one packing slip to the next) is based on the settings you have set up on the Order Labels By section in printing setup.

  3. Move everything in current view to a batch

    There's a lot of sorting that I have to do to several thousand orders every day, and I do it all through batches. However, I can only add the 500 orders I can see to a batch. If I had the option to add everything in the current view, or perhaps as a "Bulk Action", to a batch, it would save me from having to scroll through 45 pages, adding each set of 500 orders to a new batch.

    1 vote
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  4. I would love to have more than 5 open label batches and also the ability to rename the batches.

    I would love to have more than 5 open label batches and also the ability to rename the batches so you can more easily add and look thru invoices.

    1 vote
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  5. An email associated with an order was truncated

    Hi - an email associated with an order was truncated. This is what came through:

    radiusaw20002000200020002000@gmail.c

    This is what it should be:

    radiusaw20002000200020002000@gmail.com

    Can you increase the character limit for emails? Database size concerns can be addressed by using VARCHAR() or similar

    Thanks!

    1 vote
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  6. Add "dimensions" or "total dimensions in inches" to criteria for automation rules

    Regarding automation rules -- We need the "IF" criteria to somehow include dimensions and/or the dimensions combined (L+W+H) because the dimensions have about as much of an impact on rates as the weight at this point and we ship using a very wide variety of different size/shape boxes. A couple of (ideal) examples...

    "If the package's longest side exceeds ___ inches" then...
    "If the total/combined dimensions exceeds ___ inches" then...

    And as other idea(s) mention, Girth would also be a useful option for the criteria as well.

    2 votes
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  7. Partially return order from shopify should sync

    I can partically cancel the order but it does not sync with the Shopify.
    I know if you cancelled from the shopify it will sync but I can not partially cancel the order. You have to return partially.
    But here is the thing return order data does not update to the Ship staion. There is always manual job to match the data.

    Please sync return order data.

    3 votes
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  8. Automation Rules for Sending Emails to Customer Service After Order is Tagged

    I was having difficulty setting up an automation rule to send customer service an email after an order has been tagged 'out of stock'. The reason I was advised this does not work is that Automation Rules involving sending emails will only do so at the time of import. So if the tag is being applied after the order is imported into ShipStation, it will not send the email. This would greatly streamline many sellers workflow with different order tags triggering customer service tickets for better tracking of issues.

    1 vote
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  9. adding a current inventory column on the orders tab

    would love to see an added column on the orders tab to show current inventory stock. also if you have a connected WMS app thats pushing your inventory to shipstation

    3 votes
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  10. API error notification

    If an order fails to import into ShipStation via the API we would like to receive a report or notification showing what order number(s) failed.

    2 votes
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  11. link to shopify order

    I would like shopify orders in shipstation to link back to the shopify order on the admin backend. "Clicking the Order number"

    This feature works for Ebay already. (see attached files)

    Please make it work for Shopify.

    2 votes
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  12. filter

    Be able to filter duplicate orders by the same name or address instead of searching each person individually.

    For instance go to awaiting shipment page then filter duplicate orders and showing all orders with the same name that are awaiting shipment in order to avoid dual shipping two separate orders to one customer and allowing it to be caught and combined into one shipment.

    6 votes
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  13. Order Confirmation

    PRE Ship Item Confirmation-
    Currently, All orders are awaiting shipment, Work is done prior to shipping, then the order is shipped.It would be nice to have a ready to ship and or other statuses. For example, The quantity listed is the order quantity. If there was another Column Items "ready to ship" or "confirmed qty's" you would type those qty's there. Then when you clicked ready to ship, the order would split. One would be the shipment the other, original would now be a back order. The column "ready to ship, would show shipped and the date. In addition to…

    1 vote
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  14. Return Delivery Notification

    prAna sends an email out when a return has been delivered to one of their facilities. It answers a ton of customer service questions that will save us from a lot of phone calls. It also gives a status to the order so the customer can expect when to get their refund. I hope that ShipStation will implement this feature.

    Here is a copy of the email.

    prAna Has Received Your Return

    Hi Customer,

    Refunds are typically completed within 7-10 business days from the day we receive them. However, please note your bank's policy; refunds may take an additional 3-5…

    1 vote
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  15. add service mappings to manual orders created in ShipStation.

    So when I create a manual order in SS, I can not select a shipping service. So when sending to the warehouse they have no idea about what provider to use and they just pick one. Can you give us the option to select a shipping service?
    Also, keep in mind that we not always can use your pre-loaded providers - for example, we ship with a 9 state company called SpeeDee, so we have to have the option to select a custom service name like SpeeDee.

    When shipped with speedee we have to go into each order and update…

    1 vote
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  16. Automate pick up instructio

    Allow users to set default pickup instructions + pick up location (mail room, office etc) so that we don't need to always re write the same two lines.

    1 vote
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  17. Automation rules - Add "Email Address" to list of criteria.

    Certain types of fraudulent orders seem to use specific email domains. Being able to use the automated tagging system to flag specific email addresses or domains would help create an early detection system for certain flavors of fraud.

    1 vote
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  18. Sort items that have not been returned, but have been delivered.

    We send out items with prepaid return labels that the customer MUST send back. There is no way to filter orders by those who have received their order, but have not sent it back.

    Every order, even if it has not been sent, gets a return label.

    1 vote
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  19. Use PayPal to pay for USPS shipping vs Credit Card.

    I have funds sitting in PayPal from client purchases. I'd like to be able to use those to pay for the shipping labels vs paying with my credit card and needing to reconcile the two against one another later. It avoids the additional step.

    1 vote
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  20. age

    The Problem: The Age column is very useful however... Currently, if a marketplace doesn't supply a time for when an order was paid, the orders do not age. For example, our marketplace (Clickfunnels) charges at the moment the order is placed, and then charges separately for upsells, and then bundles the items and sends them to Shipstation, so the payment times are all different for the different products. Also, what about free orders that do not require a payment?

    The Idea: Perhaps there could be an optional setting in Shipstation for order "age" in which the order begins to age…

    4 votes
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