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  1. New API Endpoint for orderStatus

    I think it would be helpful to have an update status endpoint in the API that would require only orderId and orderStatus as input fields.

    Currently as I understand you need to use the create order endpoint and pass it a lot of data. (The docs say if you include the orderKey it will update but in my attempts to use that it is no true it creates another order with the same orderKey.)

    For integrating other BackOffice systems and or fulfillment partners a simple status update to pending_fulfillment would be awesome.

    1 vote
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  2. Returns Portal Return Shipping Method should match outgoing method

    We should atleast have the option to have the return method match the outgoing method. Ideally, for merchants who choose to charge customers the return costs from their refunds, we should allow for the customer to have a list of return methods with the pricing displayed.

    3 votes
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  3. Download Packing Slips pdf in the order it was sorted

    I do a lot of sorting and printing so that orders can be picked, before being sent to packing. The most efficient way to do this is to sort by, for instance, sku. If I'm printing 500 shirt orders to be picked, I can sort by sku to make sorting the packing slips with the product a lot easier. However, despite being sorted by sku in shipstation, the packing slip pdf is sorted as it usually is, instead of keeping all like products next to each other.
    Currently I have to print each sku at a time, to keep the…

    3 votes
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    Thanks for the feedback. Also, keep in mind that the ordering of the packing slips (as in from one packing slip to the next) is based on the settings you have set up on the Order Labels By section in printing setup.

  4. Move everything in current view to a batch

    There's a lot of sorting that I have to do to several thousand orders every day, and I do it all through batches. However, I can only add the 500 orders I can see to a batch. If I had the option to add everything in the current view, or perhaps as a "Bulk Action", to a batch, it would save me from having to scroll through 45 pages, adding each set of 500 orders to a new batch.

    1 vote
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  5. Automation Rules for Sending Emails to Customer Service After Order is Tagged

    I was having difficulty setting up an automation rule to send customer service an email after an order has been tagged 'out of stock'. The reason I was advised this does not work is that Automation Rules involving sending emails will only do so at the time of import. So if the tag is being applied after the order is imported into ShipStation, it will not send the email. This would greatly streamline many sellers workflow with different order tags triggering customer service tickets for better tracking of issues.

    1 vote
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  6. adding a current inventory column on the orders tab

    would love to see an added column on the orders tab to show current inventory stock. also if you have a connected WMS app thats pushing your inventory to shipstation

    3 votes
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  7. API error notification

    If an order fails to import into ShipStation via the API we would like to receive a report or notification showing what order number(s) failed.

    2 votes
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  8. link to shopify order

    I would like shopify orders in shipstation to link back to the shopify order on the admin backend. "Clicking the Order number"

    This feature works for Ebay already. (see attached files)

    Please make it work for Shopify.

    2 votes
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  9. filter

    Be able to filter duplicate orders by the same name or address instead of searching each person individually.

    For instance go to awaiting shipment page then filter duplicate orders and showing all orders with the same name that are awaiting shipment in order to avoid dual shipping two separate orders to one customer and allowing it to be caught and combined into one shipment.

    6 votes
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  10. Automate pick up instructio

    Allow users to set default pickup instructions + pick up location (mail room, office etc) so that we don't need to always re write the same two lines.

    1 vote
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  11. Automation rules - Add "Email Address" to list of criteria.

    Certain types of fraudulent orders seem to use specific email domains. Being able to use the automated tagging system to flag specific email addresses or domains would help create an early detection system for certain flavors of fraud.

    1 vote
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  12. Sort items that have not been returned, but have been delivered.

    We send out items with prepaid return labels that the customer MUST send back. There is no way to filter orders by those who have received their order, but have not sent it back.

    Every order, even if it has not been sent, gets a return label.

    1 vote
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  13. age

    The Problem: The Age column is very useful however... Currently, if a marketplace doesn't supply a time for when an order was paid, the orders do not age. For example, our marketplace (Clickfunnels) charges at the moment the order is placed, and then charges separately for upsells, and then bundles the items and sends them to Shipstation, so the payment times are all different for the different products. Also, what about free orders that do not require a payment?

    The Idea: Perhaps there could be an optional setting in Shipstation for order "age" in which the order begins to age…

    4 votes
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  14. Add "Paste US Address" as a default option when entering manual orders.

    ShipStation recently removed this as a default option and when entering a ton of manual US orders it adds a new step to the process, which cna be time consuming when entering a lot of orders. Let the user decide during setup which country they prefer as a default.

    1 vote
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  15. Manual Shipments - Update Marketplace

    After marking an order as shipped, it is not possible to update the marketplace if you forget to select the notify marketplace box during the process. It would be good to be able to update marketplace after an order is shipped and/or make the Notify Marketplace box mandatory with a setting.

    8 votes
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  16. Calculate rates for multiple orders (that are selected) and automatically select the cheapest Service or each order selected

    Hello,

    We have found that one of the largest time sinks and easily the most tedious job in our shipping process is selecting the cheapest Service (e.g. Fedex , UPS, USPS) for multiple orders.

    ** CURRENT WORKFLOW **
    For example, say we have 1000 Amazon Prime Orders. Currently we need to click the "Calc" button on each individual order, then in the "Rate Calculator" dialog box, in the 'Amazon Fulfillment' tab, I click on the cheapest service available for a given order.

    ** ISSUE **
    This causes US to calculate the cheapest rate available for 1000 orders - individually -…

    47 votes
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  17. Could we have a hotkey for opening the scan to print feature?

    We find ourselves wanting to get back to the scan to print window quickly after having to go out into the regular mode and would really like to just be able to hit x or p or some hotkey to get the window back.

    4 votes
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  18. Hot link directly to Shipstation Order

    Right now, we need to look up an order in a custom order management system, then look it up in Shipstation. I'd like to create a workflow where we can look up the order in the first system, then just click a link to go directly to the order page in Shipstation. So basically, I'd like to link directly to a Shipstation order page.

    However, each order page loads in a modal window so orders aren't given a direct URL. I'd like to simply have a shipsation URL where I can pass in an order id and have that page…

    4 votes
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  19. Flag orders that have had their address modified by ShipStation

    Nearly every online platform we sell on requires us to do at least this one thing, "Ship to the address provided by the customer" It gives us seller protection on eBay, helps our case in chargeback claims, and even A-z claims if they come up.

    ShipStation's address verification is a very useful tool however sometimes it completely changes an address, and in the flow of hundreds of orders per day we are unaware of it. This leads to return to sender, dead letter, or even mis-delivered packages and in turn, into loss of profit on sales.

    I'd like the chance…

    12 votes
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  20. Rate calculator

    Pretty often customer calling to get a shipping cost and they are not ready to create an order until they know what is their shipping cost expenses.
    Calculator should be a tool to get quick estimate. If you cannot calculate at least 2 boxes without adding all customer information and product details, this tool become useless in most of the cases.

    4 votes
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