Please add the ability to copy automation rules just like packing slips can be copied.

I have 100+ monthly service invoices per day that import with Requested Service of "No Ship."
Currently, I have to manually mark these as shipped under Other Actions.
Please add an automation for "Requested Service (Marketplace)" so that I can mark these orders as shipped on import. There are clearly other users in my situation, and the capacity is clearly there.
Thanks for considering this.

ShipStation is much more than just shipping software -- it's a platform to manage the logistics of a business. In-Store Pickup is very common for us, and it's important that staff who are processing orders be aware of that fulfillment method when seeing the orders list etc. Please create a Service mapping for In-Store Pickup! Thank you! You guys rule!

Jason

Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.

The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.

We wish ShipStation developers would include a function in its interface where we could start a claim for lost shipments right from within the shipment (as we can do with returns - See figure). That would be such a life, time, hassle saver!

The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

Please add a way to see if an order has been printed but not shipped. I have 1 week orders in pre-shipment and the only reason I found out about this is because the customer has email me. It would be very nice if we got alerts about this as well.

ex: "hey this order was printed 7 days ago and still have not shipped. click here to print out label"

We've been having a lot of trouble with the fact that the only address verification is through Stamps.com. Because Fedex uses its own database and charges us if our address doesn't match theirs, we've had to turn off this functionality. It would be super helpful if we could use Fedex verification. Thanks!

We have some orders that are picked up in store. For these orders, we'd like to make a rule that after the order has been open for X days (and the customer hasn't picked up), it sends us an email reminder to refund the customer and cancel the order.

I've managed to make an automation rule that does exactly that, but it will only process on the orders as they are being imported, which makes it useless in these kinds of situations.

It would be great if there was a way to automate orders that have already been imported.

Add CSV import Mapping fields for Third Party Account Numbers. Many of our Dropship customers want to use their own FedEx account numbers. Currently, we have the manually enter their Account Numbers for each order post-import. This is time consuming and can cause mistakes during busy holiday seasons

Once the Multiple Order Combination functionality works through automation rules the ability to schedule that rule to run will be necessary. For example, if you use the API to inject orders into ShipStation as they are processing through your store, or if you are importing multiple files during the day, you will want the combine multiple items automation rule to run regularly since right now the automation rules only run on import.

I think it would be helpful if you could have folders to organize automation rules. With thousands of products each requiring automation rules to determine the best ship method, it would be hard to find my other rules.

Currently ShipStation does not support UPS Reference fields. In a drop ship business most customers require data in the UPS Reference for tracking, billing, vendor codes etc. There is a way to create up to 3 custom fields for labels that are placed where the UPS Reference fields are located, but not sure if this will satisfy our customer's report needs. Some customer's go a step further and require information in Reference fields 4 and 5 and there is no solution for this. This one issue will limit our use of ShipStation for one of our bigger customers.

We heavily rely on automation rules for selecting the appropriate shipping settings for orders. However we have a good amount of orders that we have to combined for customers who place multiple orders to save on shipping costs and select the appropriate shipping method (air, ground, etc.) prior to processing the shipments.

currently after combining all orders for the day, we need to manually go back to the settings and manually re-process the automation rules each time.