Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Custom Field for Customer Shipping Notes

    We have many customers that request the shipping company leave the package in a specific area, such as a garage or back door to prevent theft. The ideal solution would be to have a customer marketplace field that we can add shipping notes that is then mapped over to ShipStation as a note to the carrier on the label. The other option would be to be able to add custom notes to customer records on the shipstation side that would then carry over to the order and label. We implemented a workaround automation that performs this action but its not…

    1 vote
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  2. Disable Certain Countries

    I'd like to be able to disable certain countries because there are many countries that we do not ship to. We accidentally selected Swaziland instead of Switzerland. We'll enable one country at a time as needed. Thank you.

    1 vote
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  3. Assign order to user, and assigned user name is showing on shipment

    Currently Operations - User Name is displayed on shipment
    Instead of this, or adding another column for assigned user

    so we can trace work performance by assigned user

    3 votes
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  4. Allow 'Or' logic, case statements, and 'in' lists for automation rules

    Automation Rules need to be able to use 'Or' logical conditions, case statements, or inclusion lists.
    For example.. to assign a specific carrier/serivce option for ground shipments, we almost exclusively go by weight. And then map the different sales channels' versions of what 'ground' means.

    It would save alot of redundant rules to be able to add these logical conditions to this.
    whereby we could then do this in just one rule, instead of many redundant rules.

    if weight > = 16 oz and
    (requested service = 'Free Shipping'
    or requested service = 'Std US D2D Dom')
    then {do this…

    4 votes
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  5. I'ts time for a programable auto update store setting. Manually updating then reloading is old.

    It's time for a programmable auto update store setting.
    Manually updating then reloading is getting old.
    This can not be that difficult to achieve.
    Periodic store update option is not enough.

    SS is good, time to make it better.

    7 votes
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  6. Import Shipping Carrier Info from Weebly into Shipstation

    Currently from Weebly Store orders, we cannot import the Shipping Carrier Info into the Shipstation API for processing.

    3rd party fulfillment centers which work with the Shipstation only relies on the information they see on Shipstation. They have no way to understand what shipping carrier has been selected by customer on webstore.

    Can this feature be added in to source Shipping Carrier in the order info ?

    2 votes
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  7. Link to order details

    Ability to link directly to order details page.
    Hyperlink that goes right to the order details for one of your orders instead of having to search for it.
    something like https://ss6.shipstation.com/#/orders?ordernum=32421334
    People have tried to get this done already.
    http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-to-details

    4 votes
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  8. Add "Item Description" field to automation criteria

    Would be nice to set up an automation rule based on a text string found in the item's description field.

    Currently that filed is not in the available criteria dropdown.

    4 votes
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  9. Edit packing slip

    When someone accidentally orders the wrong size and wants to change the size... I want to update the packing slip before I print the label. This would save so much time. I can go in and make the adjustment and then when I print 30 labels or more.. I dont have to try to find it and write on it with ink. This happens all the time and it's hard to keep track of who wants what after I print the labels.

    1 vote
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  10. Importing orders from shopify BY VENDOR

    That would be a tremendous help if you use multiple shipping companies/vendors.

    6 votes
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  11. Map "Order#" to "Message Displayed on Invoice" for Quickbooks Online

    We send shipped B2B orders to Quickbooks online as Invoices.

    Right now our order number map to the "message displayed on statement" instead of the "message displayed on invoice." The order number is, more often than not, the PO# for the shipment. This number needs to be displayed on the invoice. It would be SO much more functional for the order number to map to the invoice message - please make this the default, or at the very least an option for those of us who need it.

    1 vote
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  12. search by RMA

    It would be great to be able to search by RMA. The numbers are there, so it seems odd that there's no way to use them as a search criteria.

    1 vote
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  13. Edit Customer Info Directly From ShipStation

    Currently, when you want to edit a customers information in shipstation, you must create a document, import the document, select edit customer, and then the information will be edited. It would be extremely beneficial for shipstation to have an "edit" button for the customers information to be directly edited from the app. This would allow users to go directly to the customer that needs updating, hit edit, and type the information directly into shipstation. The current process of importing is not intuitive and makes it appear that you are unable to edit a customer (unless you have previously gone through…

    7 votes
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  14. Discounts/Coupons Imported As Line Items

    We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming.

    Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons".

    Appreciate it,
    Lifetime Leather

    9 votes
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  15. Returns without Return Labels

    It should be possible for us to generate an RMA number without a return label. In cases where it is the customer's responsibility to pay for return shipping (Changed Mind, Ordered Wrong Product, etc) we still need to track the return for refunding.

    16 votes
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  16. Remove shipping costs from orders for specific users

    It is possible to create a permission/restriction for certain users so that they cannot see the shipping costs attached to an order?

    I want to use shipstation to create unique username for my clients so that they can track where we are at with fulfillment on specific orders with respect to their customer service reaquests.

    I do not want them to see my costs associated with shipping the order.

    thank you!

    9 votes
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  17. More sophisticated batch field mapping

    It seems every field except those needed to actually print a shipping label is able to be field mapped upon csv import. It is very convoluted that you cannot field map carrier and ship service type until you have imported a csv, and manually selected orders to map carrier and shipping service type in the side panel. In UPS Worldship and Stamps.com, it is actually a requirement to list your carrier and service in the csv before import, and match your carrier and service terms during import field mapping (in separate fields, mind you- not all jammed together like ShipStation).

    2 votes
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  18. Partially return order from shopify should sync

    I can partically cancel the order but it does not sync with the Shopify.
    I know if you cancelled from the shopify it will sync but I can not partially cancel the order. You have to return partially.
    But here is the thing return order data does not update to the Ship staion. There is always manual job to match the data.

    Please sync return order data.

    10 votes
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  19. Improve / simplify label voiding process....

    Can't we eliminate the extra steps and at least make the Void function available from the Orders tab -- Instead of having to void it from the Shipments tab, then return to the Orders tab in order to cancel the order from Awaiting Shipment?

    IDEALLY (and in addition) we would make the "Void Shipment(s)" function as a drop-down menu with 2 options:

    "Void Label & Cancel"
    (OR)
    "Void Label & Restore"

    5 votes
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  20. Choose specific day of week for Automation Rules

    I would like to have the option to choose a specific day of the week for an automation rule. For example, if the day is Saturday, change all of my FedEx Ground orders to UPS Ground.

    29 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

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