Hi! The ONLY column within the Awaiting Shipment tab that doesn't have a filter drop down is the Batch field.

We use the batch field to remove items ie: valentines 2021 presale leggings from customer orders and batch them for arrival in the future like a backorder.

However once we complete the batch, we cannot click to funnel ONLY that batch in our view on the main order screen because this is the only column without a funnel button. It wouldn't be an issue if under Open Batches when I clicked select all I could take action like "place on hold". However, place on hold is only an option from the main screen. I can use the workaround of item name to get items into the batch in the Other drop down but then once on hold in the ON HOLD tab I would have to search every item name that is in a certain batch vs just searching for that single batch.

If the Other tab had a sort by batch name OR if the Batch drop down existed this would be a simple fix.

Very happy with ShipStation for a couple years now, but discovered an issue the hard way this week...

If a customer orders in WooCommerce, then calls to cancel the order before it ships, we refund the order in WooCommerce.

If the order has already gone to fulfillment, it is possible the refunded order will be packed and then accidentally shipped in ShipStation.

This week we shipped a $1000 order the day after the refund was processed and there was no flagging in ShipStation. The Refunded Order appeared in ShipStation exactly the same way as an order with Processing status.

Customers ordering the wrong kit, cancelling, then re-ordering the correct kit happens frequently with our product line.

Ideally, ShipStation would handle Refunded Orders the same way that it handles Cancelled Orders.... preventing any accidental shipments after refunds are processed.

When we have SALES in our woocommerce store, we are using dynamic pricing plugin for changing the prices of items. We also have different memberships for customers with different discounts for each.

When new order is made and imported to shipstation, the prices on items are correct, eg item full price is $10, sale price is $5, so in order details on shipstation it shows $5 per item.

Hovewer, if you scroll down, in Customs Declarations section the values used are being taken from Shipstation products, therefore it's a full price ($10 per item) even though customer paid $5.

Because of that, we have a TONS of complaints from the customers that they had to pay higher tax because of the higher declared price.

We also cannot change that manually for every single order, as we have thousands orders each day,

Automaton is the whole reason behind shipstation and that issue is a big flaw that is very easy to fix (from developer perspective).

Add an option in shipstation settings, simple checkbox, called "use order values for customs declarations" and that will solve the problem immediately.

Please ping me back when this is implemented.

Thank you.

I think most people want to know they have orders and if possible how many orders they will have to prepare for shipment. The notification should be a summary of the number of orders and have the option to be scheduled by the company as seen fit.

Since the database has the fields already, the company could be given the control of building the information they need from the summarized order notification as they see it fit, when to receive the notification (for example, receive notifications at 7:00 am and 5:00 pm or just one at 2:00 pm that could state how many orders have been received in each store.

We'd like to have our orders imported every 60 seconds if possible. I love ShipStation and brag about it, honestly! One feature, though, that I'm still trying to figure out is how to override the timing of orders imports from our store(s). I learned from a customer service rep. that these are imported based on an algorithm and the more we "refresh" our imports, the system will learn how often we'd like orders imported. It makes sense to me if we could choose how often we'd like orders to be imported into the platform and override any other automations, or even edit this automation. Is this possible?