Product Feedback & Fresh Ideas

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  1. Bring hotkeys (keyboard shortcuts) back for V3

    When Version 3 rolled out, ShipStation removed keyboard shortcuts. These were very handy and saved time. Please bring back the keyboard shortcuts.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can you please add "Postal Code/Zip Code" as one of the columns that can be added to the Orders view?

    Can you please add "Postal Code/Zip Code" as one of the columns that can be added to the Orders view? This will help when exporting a batch of orders as a CSV spreadsheet.

    Thanks

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Non-Amazon branded box fulfillment option

    Can you enable Non-Amazon branded box fulfillment option via shipstation?
    We can ship Non-Amazon branded box fulfillment manually in sellercentral dashboard, and I want that same feature via shipstation as well.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Filter drop down be added to the Batch column

    Hi! The ONLY column within the Awaiting Shipment tab that doesn't have a filter drop down is the Batch field.

    We use the batch field to remove items ie: valentines 2021 presale leggings from customer orders and batch them for arrival in the future like a backorder.

    However once we complete the batch, we cannot click to funnel ONLY that batch in our view on the main order screen because this is the only column without a funnel button. It wouldn't be an issue if under Open Batches when I clicked select all I could take action like "place on…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. WooCommerce Refunded Orders Should Not Ship

    Very happy with ShipStation for a couple years now, but discovered an issue the hard way this week...

    If a customer orders in WooCommerce, then calls to cancel the order before it ships, we refund the order in WooCommerce.

    If the order has already gone to fulfillment, it is possible the refunded order will be packed and then accidentally shipped in ShipStation.

    This week we shipped a $1000 order the day after the refund was processed and there was no flagging in ShipStation. The Refunded Order appeared in ShipStation exactly the same way as an order with Processing status.

    Customers…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customs Declarations values should be taken from the current order, not shipstation products (or at least there should be an option)

    When we have SALES in our woocommerce store, we are using dynamic pricing plugin for changing the prices of items. We also have different memberships for customers with different discounts for each.

    When new order is made and imported to shipstation, the prices on items are correct, eg item full price is $10, sale price is $5, so in order details on shipstation it shows $5 per item.

    Hovewer, if you scroll down, in Customs Declarations section the values used are being taken from Shipstation products, therefore it's a full price ($10 per item) even though customer paid $5.

    Because…

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. A way to manage multiple sites

    We have 2 shipping locations - we need a way to be able to login with 2 different usernames (based on the location we are in) and the "ship from" and "bill to" fields automatically set correctly based on the username. Seems like an elementary thing to have multi-site support so that we don't have to make manual changes every time we want to ship from a different location.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Autopopulate SKUs after 2 characters

    When creating a new manual order, SKUs only auto-populate after 3 characters. But ShipStation allows you to create SKUs that are only 2 characters long, so those SKUs will never auto-populate. Please fix this.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shopify Customer Notes IMPORT ERROR - PLEASE FIX asap!

    When you use more than one languages in your store, Shipstation automatically adds the following line on the Customers Order Notes:

    <br/>language: ru

    ( where "ru" the current language )

    It seems that the Shipstation API imports the Additional Details field inside the Customer Notes.

    Please fix. All orders now coming with a message so we have to search each and every note for potential real customer notes rather than the language text.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Copy "Note from Buyer" to "Note to Buyer"

    Looking to copy text in"Note from Buyer" iver to "Note to Buyer" based on contents. Shopify puts gift notes, App notes, and duty/tax info all in "Notes from Buyer". We would like to create an automation rule that analyzes the content and copies it over to the "Note to Buyer" or "Internal Notes" fields. Currently you can only add static notes based on this content, but we need to copy over specific information (ie: gift notes).

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. 0 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Summarized notification on orders instead of a notification per order.

    I think most people want to know they have orders and if possible how many orders they will have to prepare for shipment. The notification should be a summary of the number of orders and have the option to be scheduled by the company as seen fit.

    Since the database has the fields already, the company could be given the control of building the information they need from the summarized order notification as they see it fit, when to receive the notification (for example, receive notifications at 7:00 am and 5:00 pm or just one at 2:00 pm that could…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a way to remove "Do Not Import" tag from order

    It'd be great to have a way of removing the "do not import" tag from an order.
    Once an order is marked "do not import", by an automation rule, it is impossible to import that order - even if the rule has changed. The only way to get the order into ShipStation is to manually create it.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Empty field missing when "other" is selected

    need an empty field to put shipper URL when "other" is selected as a shipping carrier. This is a big flaw as customer service has no idea who the carrier is. We should be able to paste the URL of the "other" carrier.

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import Orders at a Specified Frequency

    We'd like to have our orders imported every 60 seconds if possible. I love ShipStation and brag about it, honestly! One feature, though, that I'm still trying to figure out is how to override the timing of orders imports from our store(s). I learned from a customer service rep. that these are imported based on an algorithm and the more we "refresh" our imports, the system will learn how often we'd like orders imported. It makes sense to me if we could choose how often we'd like orders to be imported into the platform and override any other automations, or…

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Export orders from batches.

    Export a list of orders in a batch could be really useful.

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Integrate with Fedex HK

    Shipstation connects with Fedex Canada and USA, but not Fedex HK. This would be very useful for us

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fire webhook when order is cancelled

    Currently there is no way to be alerted if an order is marked as Cancelled in ShipStation. This makes it difficult to keep data in sync with an external system. A webhook should be fired when an order is Cancelled.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. OVERSTOCK

    Can you open the access to Overstock quick now?
    we need it
    Thank you!

    3 votes
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  20. Filter shipments by "unknown" delivery status

    Need to add the ability to filter shipments by delivery status. While there are InTransit, Delivered and Delivery Exception currently, there is no way to find shipments that have been created but no tracking update by the carrier.

    14 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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