Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Allow On-Hold orders to be allocated

    Right now, I have to allocate orders before placing them on hold. If an order couldn't be allocated due to missing stock and is on hold when the stock arrives, we have to delete the hold date, allocate and add the hold date again.

    Allocating is an important feature for on-hold orders as this ensures we don't oversell.

    2 votes
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  2. I would like to "Mark as Paid" selected orders in Bulk? Currently, I have to "Mark as Paid" orders individually... which is time consuming.

    I would like to "Mark as Paid" selected orders in Bulk? Currently, I have to "Mark as Paid" orders individually... which is time consuming. Would love to be able to select the orders---- click on "Apply Bulk Action" and enter in the price for "Amount paid" and "Shipping Paid" --- so that the Bulk Action adjust all the orders that are selected at once. Would save me 30 - 45 minutes a day!

    2 votes
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  3. Change Return Portal to X Days After Delivery instead of X Days after Shipping

    Instead of having the item have a return window of X days based on the ship date, allow us to create a return window of X days from the delivery date. We are in NY, so items shipped in NY will arrive in 1 day and customers will have 29 days to return with a 30 day return window. And customers in California might get the package after 12 days, so only have 18 days to return. By changing this setting we will have qucker turnaround to receive NY packages back from customers.

    3 votes
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  4. Requested Shipping Mapped Box

    For orders that have a mapped "requested shipping method" there should be a pop up asking if you are sure you would like to proceed when changing the method off of the mapped shipping method.

    0 votes
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  5. Split Order screen by SKU instead of the item name,

    l am looking to sort Order Items in the Split Order screen by SKU instead of the item name.

    1 vote
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  6. email notifications on auto order fulfillment errors/problems

    In the case of FBA Amazon integration stop working, we need to get an email for immediate action

    As we don't monitor order fulfilment and email if case order cannot be fulfilment can help us improve customer experience

    1 vote
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  7. tagging coupon codes would shirly be nice

    Kinda crazy that coupon codes given to team members and brand ambassadors are unable to be tagged when the orders are imported. There, I said it... :)

    3 votes
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  8. I am looking to reset my customer shipping records

    I would really appreciate if I had the ability to erase all of my customers shipping data and be able to start with a new shipping history.

    1 vote
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  9. adding a bar code on a pick list

    when printing your pick list it offers you your SKU but would be great if its in a bar code method so it can be scanned

    5 votes
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  10. Flag orders that have had their address modified by ShipStation

    Nearly every online platform we sell on requires us to do at least this one thing, "Ship to the address provided by the customer" It gives us seller protection on eBay, helps our case in chargeback claims, and even A-z claims if they come up.

    ShipStation's address verification is a very useful tool however sometimes it completely changes an address, and in the flow of hundreds of orders per day we are unaware of it. This leads to return to sender, dead letter, or even mis-delivered packages and in turn, into loss of profit on sales.

    I'd like the chance…

    33 votes
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  11. automation

    Can you please make an automation rule with the criteria of tracking information updated so that I can automate a rule that will copy tracking information from one order to another.

    3 votes
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  12. Export Orders to the same save file

    Exporting orders creates a new file every time you export. This is a problem because if you want to import the csv data to another program you have to re-point to the new file name every time. Give us the option to save the data to the same file.

    1 vote
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  13. Allow Mapping to "Ship By" date field when importing orders using an .csv file.

    Allow Mapping to "Ship By" date field when importing orders using an .csv file.

    3 votes
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  14. Add "Does NOT Equal" as option for "Package" type in the automation rule criteria.

    Currently we can set automation rule criteria to include:
    If "Package" field "Equals..." _________

    but it would be very helpful to alternatively be able to say:
    If "Package" field "Does Not Equal..." __________

    2 votes
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  15. Ref1 & Ref2 field on UPS labels

    Please add the ability to change the Ref1 and Ref2 field on UPS labels on an order by order basis. Some wholesale customers of ours require this when shipping on their UPS account. Right now we have to switch back to UPS Worldship to accommodate otherwise we’re charged back for the freight.

    2 votes
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  16. Xero

    Many retailers in the UK use XERO for invoicing, accounting and tracking their inventory. We think XERO and Shipstation could be synchronised.

    48 votes
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  17. "Mark as Shipped" should trigger "Item Updated" on Zapier.

    Otherwise with a service that's lower in the stack than ShipStation, it's not possible to automate tracking number that come in from external shipments, in this case Freight.

    3 votes
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  18. Groupon Ship By Date

    Orders coming from Groupon is blank next to "Ship By Date", in CommerceInterface, there's a Due Date. Can you please map the two fields so that it'll be easier to prioritize which orders to process first?

    3 votes
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  19. Automated Batching via Item SKU/Item Name

    I'd like to have a feature to 'automation rules' that add specific item SKUs/item Names to specific Batches. This feature would streamline our workflow significantly, and streamline processes making it much more efficient.

    1 vote
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  20. assigning orders

    It would be awesome for high volume companies like us to be able to check off users who are shipping for the day and have the total number of orders evenly distributed and assigned among those users selected. This way one does not have to manually assign those orders to specific users

    3 votes
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