Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. More than 5 Batch Labels

    Being limited to 5 batch labels seems a little arbitrary and just few enough to make it not useful for more complex sorting...

    2 votes
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  2. OrderStatus of Delivered needed and Webhook for integrations

    Delivered - Add an order status of delivered. If you're already polling to get data on the carrier status to show the delivered icon in the UI, it shouldn't be hard to write a line to push it to the Shipstation order table in MySQL to have the status 'Delivered'. For integrations and api users, this would be super ideal. Plus add a webhook for this.

    Webhooks are extremely lacking, and then for the webhooks, a resource_url is not useful. Look at stripe and how they handle their webhooks. A lot could be learned from how they handle their webhooks,…

    8 votes
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  3. Internal Customer Notes that can be applied to future orders from the customer.

    If we have a text note on a customer record, when it contains something, on the orders grid, a flag could appear next to the customer's name, indicating that there is a note on the customer order.

    This would be handy for situations where certain customers have specific requests going forward. I have customers who request items be packaged in a specific way or they need some extras put into their order when they buy from us. Other customers require special notes on the packaging. Then there are customers that I owe some items to, and I promise them the…

    10 votes
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  4. Show all rates when using the CALC button

    when the user presses the CALC button to get rates for all carriers, it would be great to be able to see all the rates, for all carriers on one screen - sorted lowest to highest. thus eliminating the need to look at each carrier and make a decision

    15 votes
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  5. "Order Number" and "Order Date" should be editable

    Order Number and Order Date should be allowed to be editable. There are times when auto-generated number is not desired, or simply a typo was made, and I only realized it after the order has been created. I synchronize ShipStation with QuickBooks, so I'd like correct mistakes before syncing.

    I wish ShipStation could rely on other means of having unique index number for each order and not rely on Order#/Ship Date so they can become editable.

    1 vote
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  6. Uncombine Orders

    It would be nice if you could uncombine orders. Sometimes you combine orders shipping to the same customer and then they call and want to cancel one order. Now you have no way to uncombine them and are left with having to cancel the whole order (so both orders) and having the customer have to go through reordering the product. We may lose the business if they take it elsewhere.

    7 votes
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  7. Back Order Status

    The ability to recognize incoming sync’d orders as having back ordered products and place these orders under “Awaiting Back Order” or “Awaiting Product”. Not for ShipStation to monitor the inventory against the orders necessarily but to recognize a status or tag from the attached market place. In our case TradeGecko.

    4 votes
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  8. Line Item Export weight item with pounds

    Line Item Export Value, trying to export item weight, however, it only allow to convert to oz , my product is 55lbs , which comes up to 880oz. We need to import lbs data to our shipping carrier system. This is very inconvenience which we have to convert back to pounds every time. Please add a field that able to export as pounds not just oz.

    2 votes
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  9. Merged orders results in an inactive order that is not reachable via API

    When you merge 2 orders, one order ends up inactive. The surviving order has a advancedOptions.mergedIds array with order IDs that are not reachable. Asking for them gives you a 404. There should be a way to query an inactive order.

    1 vote
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  10. admin@normarh.qc.ca

    Could you add XML files format option for order exportation.

    4 votes
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  11. Order Ship Date

    We ship every Saturday but we cannot change the date when the order needs to be shipped. EG, if my WH team ships an order (any order) they are required to enter a ship date for each order. Normally they click the orange “Activate Quickship” button on each order. On Saturday’s because the package is not shipping until Monday, they have to click “Create Label” instead and change the date to two days later and this has to be done for every shipment.

    Attached you will see “Shipping Cutoff” which only allows for Next Day. We need it for 2…

    8 votes
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  12. "New Return" Trigger for Zapier

    I would like to be able to have a Zap be triggered when a new Return is received.

    3 votes
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  13. Shopify order tags

    We would like to have the ability to bring in order tags from shopify. We tag orders with various things and need to have those tags available to us.

    22 votes
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  14. Different account than primary account for returns

    Hi there, we find that a major limitation is that we cannot select another FedEx account other than the default account for returns. This is a hassle on a daily basis as we use a third party account for all outgoing orders by FedEx but we would like to use our own FedEx account for returns from our Shopify store which go out by USPS. Can you fix this issue ?

    Thanks
    Dominique

    4 votes
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  15. I have a website on Godaddy and would like to import items for shipping from debbys5dollarjewelry.com

    I have a website on Godaddy and would like to import items for shipping from debbys5dollarjewelry.com

    7 votes
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  16. Multi Package Shipping for DPD

    The vast majority of our orders require more than one box and therefore have to be manually fulfilled.
    DPD support multi package shipping so please add this to the UK integration

    24 votes
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  17. Shipping

    Please add a way to be able to Custom SORT shipping presets. I want to be able to sort it the way I want, for example, maybe put an arrow so we can drag them to the order I want.

    3 votes
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  18. Automate the backorder process

    The ability to select items to be made into a BACKORDER is critical. When you can't ship an entire order - to have to go in and MANUALLY split it first, then ship the first part etc etc is tedious and creates a LOT of extra work.
    One should be able to select items that are not shipping in an order, mark them as a backorder, (or even CANCELLED) and have a new order created with the backordered items. IN addition, those items should be listed in the notes or as an add on to the currnt order so the…

    4 votes
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  19. Package dimensions are not being imported from eBay

    The package Dimensions are not imported from eBay

    3 votes
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  20. hide pricing for user

    Yes PLEASE PLEASE PLEASE CAN YOU APPLY THIS FEATURE IN SHIPSTATION
    WE HAVE THE SAME EXACT CASE WITH WORKING WITH 3RD PARTY SUPPLIER AND HIDING THE ORDER TOTAL IS VERY IMPORTANT.
    THANKS SO MUCH!

    9 votes
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