Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. 1 vote
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  2. Add ability to Override Verified Address for individual customers

    Correct individual customer address keeps being overridden by the verified address. Street name is changing & we need to manuallly update for this customer only on a regular basis. Would be great to be able to select individual customers that the address verification shouldn't apply to. Thanks!

    1 vote
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  3. Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?

    Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
    I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.

    1 vote
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  4. woocommerce customer notes

    Customer facing notes are written back to woocommerce when a label is created.

    They are misleading to customers. We have shipstation send an email "When the package hits the mailstream". I would rather have this note sent over from shipstation at the same time or be able to control this as a customer facing note/internal note. An order isn't really completed until it's shipped and printing a shipping label doesn't mean it's shipped.

    1 vote
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  5. Automated emails, be able to do just the SKU or eliminate descriptions

    Whenever we receive an item that has to be shipped from a different warehouse, we need to populate an email that we can auto send. It just needs the customer information, the SKU and QTY. However, there is no way to do just the SKU. you can do the entire order with description, and there is no way to eliminate the description. We need a simpler way to populate emails for certain items that don't ship out from here - just the SKU and QTY and I don't understand why we can't do it for an email because it can…

    1 vote
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  6. Delivery Time - Add as a column in custom e-mails

    This would be a very useful feature as we can actually notify our clients when their orders are expected to be delivered to them. Can you please add this?

    1 vote
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  7. Setting IF statements in Emails

    Hi,

    I would like to have the ability to have IF statements within an email template.
    For example;
    If tracking field is NOT blank then write 'your tracking number is [Tracking Number]'.
    If it is blank then say your package has shipped.

    This has many possibilities.
    If status equals Hold do this. If package equals processed do that.

    That would be a very cool feature.

    Thanks.

    1 vote
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    Hi @aronl thanks for bringing this up! While we wait for others to chime in, I’d like to see if there’s something we can do today to help. Have you considered making multiple templates?

    For example, you can have one packing slip template with the message “Your order has shipped” and another packing slip template with the message “Your tracking number is…”. Then you can apply this template to multiple orders at once with bulk actions or apply it individually from the order details window.

  8. picture

    Sometimes seller/buyer communication consists of Pictures. It would be great if pictures can be attached to the Customers Files in Ship Station.

    1 vote
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  9. Total Cost rather than Unit Cost

    I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

    1 vote
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  10. Add SQL HTML customize option for email templates

    When we receive a new order there is an email generated - which allows very generic customization.
    There is NO way to customize these automatic emails so we can generate an order processing template. Simply being able to do "SKU" and "QTY" would be fantastic but this bar line with product name is in there and you can't do the most basic of SQL coding which is possible with the packing slips.

    1 vote
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  11. unicode customer information

    Please provide Unicode support for Customer Information tab. Our Chinese orders look good as "Orders", but when the order Customer Name and Shipping Address become "Customers", the Unicode characters are not printed.

    1 vote
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  12. Option to require 3rd Party billing on Return Labels

    The Branded Returns Page is a wonderful idea, however 99% of our returns are because of customer error. In these instances we do not offer to pay for shipping the return to us. Without the ability for us to ask for a 3rd party billing account on the return label we would have to figure our the cost and charge them on a new invoice which is a bit of a hassle.

    0 votes
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  13. drip

    Integration with Drip for email communications. Drip is an awesome solution that allows you to create workflows for interaction so you can integrate numerous business process into your customer communication strategy.

    0 votes
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  14. Have Shipstation import "Bill-to" data (name, address, etc)

    Have Shipstation import "Bill-to" data from WooCommerce so that the packing slip can display the name of the person placing the order, in case they differ from the recipient. Would be useful for gifts, interdepartmental ordering, etc.

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    Hi! Currently, it is possible to use the bill to name as a packing slip field replacement for orders. That field replacement is: [Buyer Name]
    For WooCommerce, we receive Bill To Name, email, company, and phone number. But, only the Buyer name is an available field replacement for packing slips and emails.

    Since we are a shipping software, we only import the shipping addresses from the selling channel.

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