Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Returns & Exchanges Shipping Alerts

    We would love to see email alerts added so we are notified when returns and exchanges are placed in the mail stream by our customers. At the moment, we are forcing our customers to email us when they place their exchanges our returns in the mail. However, if Shipstation could automate this we could process exchanges and returns much quicker. We would like to see two alerts:

    1.) Alert when the shipment enters the mail stream
    2.) Alert when the shipment is delivered

    Thanks so much!

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increase Webhook Length Allowed

    Webhooks are limited to 200 characters. This limits the uniqueness of the webhook as well as is not RFC 2616 compliant nor does it allow longer than 200 character webhooks to be used from Office365 Flows. It looks like the only option, currently, is to find a URL forwarder that will work when posting data to a webhook, which also reduces security. Please increase webhook length.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  3. notifying customer when an order is split .

    we have two ship from locations and at times in order tofulfill an order, we need to split shipments. our customer service department receives a plenty of calls when this happens, the customer is not being alerted of the multiple shipment, thus making them believe they are missing items when they only receive 1 of 2 shipments.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  4. Returns Portal available in a different languages

    Hi

    As we are targeting different countries, would it be possible to have a return portal available to different locales/languages?

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  5. It's 2019 and we still can't edit a single customer record! crazy making.....

    It's 2019 and we still can't edit a single customer record! crazy making.....

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add SHIPPING PAID TOTAL attribute to automated email templates

    I am working with a 3PL that requires constant confirmation to individual clients about which orders have been received and which orders have been shipped.

    Currently, there is no way to attach a SHIPPING PAID TOTAL attribute to an email template. This would allow me to automate communication involving a critical piece of invoicing information for a wholesale client that ships based on NET15 and NET30 terms without manually sending a summarized export.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  7. Applying for an RMA instead of just submitting one without approval

    When a customer creates an RMA through the Branded Returns Portal, it should not be possible just to print the shipping/return label right away. The customer should apply for an RMA, and if it gets approved then the shipping label can be printed.
    This would help us gain control over RMA's

    14 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  8. drip

    Integration with Drip for email communications. Drip is an awesome solution that allows you to create workflows for interaction so you can integrate numerous business process into your customer communication strategy.

    3 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  9. Send Shipping Confirmations even if ShipStation cannot connect back to the sellers market place.

    Could you add an automation rule that when Shipstation is not able to connect back to the market place it still emails the customer the tracking information when an Item is shipped. Right now, customers do not get emailed and it potentially creates an upset customer. You could even just switch the workflow to email customer then connect with market place.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  10. Creating a label

    Being able to have a email autoatically sent EVERYTIME we create a label. For example, when we want to do an exchange, we have to search in our client database and find the one we're looking for and then create a label that isn't attached to any order. in that case, we have to email that custumer personnally to tell them that the exchange package is being sent and give them their tracking number.

    So, what we would want is that everytime a label is created, wheather it's attached to an order or not, an automatic email is sent (like…

    5 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  11. Use customer's first name only

    Add a Field Replacement option that lets you use your customer's first name instead of their first and last. It looks more personal and other companies are doing this already.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add ability to Override Verified Address for individual customers

    Correct individual customer address keeps being overridden by the verified address. Street name is changing & we need to manuallly update for this customer only on a regular basis. Would be great to be able to select individual customers that the address verification shouldn't apply to. Thanks!

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  13. Send one email with all the tracking numbers on split orders

    Our wholesale customers orders are sometimes split into 10 or more shipments. When we split the order and generate a label for each shipment, it is sending an email. It is annoying for the customer to get 10 different emails for one order.

    There is the 'Don't send email' setting per shipment, but this is a temporary workaround to not annoy the customer.

    It would be helpful to send only one email with all the tracking numbers on a split order.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  14. Email notification when an On Hold Order is released for shipment

    We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Total Cost rather than Unit Cost

    I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  16. Branded Returns Portal - Change the Wording

    The current wording on the Branded Returns Portal is this:
    Look up your order
    Enter your order number below along with your zip code to find your order."

    We get multiple customers a day calling that they could not use this to generate a return label. We found that they are entering their billing zip code, not their shipping zip code. We should be able to edit this text. Customer support said this is currently not possible. Please review this and make this more customizable.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shipstation Should Recognize OnTrac as Un-trackable carrier instead Trackable

    Shipstation should not recognize this carrier as Trackable, because it is NOT. It generates conflicts with Email notifications.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  18. Controlling the Font on Email Templates

    Please make the Items List font editable. Your documentation here https://help.shipstation.com/hc/en-us/articles/206639917-How-do-I-edit-my-email-templates-source-code-HTML- says that we can control the font that the email templates use, but after going back and forth with support for over a week, we were told that we cannot fully control the font. I quote, "Add CSS either inline or between <style> tags at the top of the template." In fact, an error code will appear when using the CSS style tag. We have used inline styling, but it doesn't control the font for the Items List. So the look and feel is unprofessional and inconsistent. Partly our…

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  19. Notify customer when I split an order that X Y Z items are remaining to be shipped.

    I would like an email automation that would notify the customer that I split their order and X Y Z Products are remaining to be shipped.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  20. CONFIRMATION SMS

    it will be a great idea if we were able to send shipment and delivery confirmation via text (SMS), not just emails. As you know some people still not used to emails, tthey dont use emails at all, but they can text, if we can only send shipping confirmation via SMS it will be great, i know there are other softwares that uses this, but i am surprised not to see it as one of your options.

    8 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base