Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Don't Send Shipment Notification Based On Conditions

    Make 'Don't Send Shipment Notification' an option in filter/automation rules.

    Use case:

    We use Shipstation to send our catalog. Customer does not need an email notifying them their catalog is on the way. But we do want customer's email associated with their catalog shipment as customer id, so don't want to change email to an internal address and would rather than not disable notification on a shipment by shipment basis if it can be automated.

    1 vote
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  2. Address Book

    We ship to many customers over and over again. For most of these customers, their orders get input manually. Sometimes, shipstation keeps their addresses and we just have to search their name. Other times, for whatever reason, shipstation shunts all of their information. A way to save addresses permanently would be extremely helpful.

    16 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi!

    To clarify, are you inputting an email address on these manual orders when you are entering them? That is how manual orders’ customer records are saved.

    Beyond that, you can import Customer records via a CSV record so long as a unique CustomerID is saved.

    Just to clarify your ideas a bit more, what is the best alternative to this workflow that would help you guys save these records?

  3. Add Pinterest to social banners

    I use Pinterest to market my business in addition to Facebook, Twitter, and Instagram. It would be great if Pinterest could be added as an option for the social media buttons that are included in customer emails and the custom tracking pages.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  4. option for multiple outgoing email accounts

    Hi there

    I understand in shipstion you can send outgoing emails to customers with automation rules, for my company it would be very beneficial if I can choose which account the email is getting sent from. In this case it would be easy once customers hit reply, it will go to the designated department.

    For example:
    - I send customers emails notifying them if there item is on back order - this would be great if I can send the email directly from my shipping team
    - I send customers emails about how to exchange/return a product, and if the…

    7 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey @ps2idhu, thanks for posting this! We’ll keep this one in mind when updating our email capabilities. For now, we’d like to see what other users have to say about this before moving forward.

    In the meantime, have you looked into using your email client’s functionality for this? From experience, Outlook and Gmail both have rules or filters that will allow you to take specific actions based on criteria.

    Here’s a link to how Gmail would handle this just to show you the concept: https://support.google.com/mail/answer/35088?hl=en&ref_topic=3394658

  5. Rules to prevent shipment confirm email to certain customers (e.g. eBay GSP)

    Certain customers shouldn't receive confirmation e-mails regarding their shipment, such as those that place orders through eBay's Global Shipping Program. eBay recommends that these customers do not receive communication from sellers regarding the shipping address and tracking number since it creates confusion when the customer sees a shipping address in Erlanger, KY.

    Allow for e-mail exclusion rules in the store setup. This will allow us to exclude certain groups of customers, such as eBay GSP, from the regular e-mails that are sent.

    If this is too involved, at a minimum, allow for an option in the eBay store setup to…

    5 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    My apologies on being unfamiliar with GSP orders @guntap! I’ve come up with a better solution if you haven’t figured it out already. The rules are similar though, instead of saying “don’t send an email to GSP orders” it will say “only send an email to non-GSP orders”.

    If you’ve followed the steps in this article to apply an order tag to your GSP orders (https://help.shipstation.com/hc/en-us/articles/206639637) then you can create a rule that says: “Order tags do not include (your GSP tag name), use email template for…” Be sure to add this rule after/below the rule that tags your GSP orders.

    You can also become more specific in case you have other stores that do not need to be affected: If store = ebay and if order tags do not include (your GSP tag)… use email template for …"

    Although this isn’t an optimal solution, this will…

  6. Option for Schema.org email markup (Gmail)

    https://developers.google.com/gmail/markup/reference/parcel-delivery
    Allow insertion of JSON-LD schema.org markup into emails. Or at least make the necessary fields available so we can do it on our own. For example, the markup requires that the address components (street address, city, zip) are separate. Also, it would be nice to to be able to include product urls and the like.

    11 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
  7. import customer messages to Shipstation

    ShipStation is great place to manage many marketplaces all at once. However we sellers still need to login into every marketplace and check customers' messages, in case they need to change address or so on. I personally own 16 shops all connected to ShipStation, and it's really time consuming to check every single of them. I do not know if API allows, or if its possible at all. But having Messages window like ORDERS OR SHIPMENTS on top, with all customer messages from different marketplaces like Amazon, ebay, Etsy, Wish would make it for seller extremely easy. Would it be…

    16 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    @tmpgarment – Thanks for bringing this up! Like you said it may not be possible at all and it depends if each Selling Channel sends us this information. We’ll keep this in mind for future updates, but for now we’d like to see more support in this idea before moving forward.

    So if you’re interested in this idea, please add your votes and comments to help!

  8. tags

    I need to tag orders that come in from Magento with the color of enveloppe I used to ship them out. I would like that tag to follow the customer so that the next time Magento sends me an order from the same person, I can use a different color enveloppe (and tag that new color). Basically I would like a way to monitor which color I've shipped to each customer and keep it updated with every new order.
    Thank you!

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for taking the time to post this idea @Mohamed! We have tags that you can add to a customer record that will apply to the next order that comes in, there isn’t quite a way to have it the other way around (apply a customer tag to an order and have the customer record retain that tag) or is a two-way street.

    We’ll keep your feedback in mind when we update our Customers page, but for now we’d like to see other users chime in (like @Kevin! Thank you!) and add their support for your idea before moving forward.

    Here’s something you can try today, if feasible for your operation: You may be able to use the Customer History info when you hover over the recipient name. So if you see they have ordered in the past (and have a customer record), you can perform a Quick Search…

  9. After voiding shipment, new shipment with updated tracking info should be transmitted to marketplace automatically

    In situations where an address needs to be changed or additional boxes added to a shipment after the label has been created, the original shipment can be voided, adjusted and re-shipped with updated information. This new, updated tracking information should be transmitted to the marketplace just as the original information was, alleviating the need to do this manually. This would greatly increase the efficiency of our processes.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @Brandon thank you for taking the time to bring this up! And thanks @vetinternetco for the comment!

    Today, we will resubmit the information to your Selling Channel, but not all channels accept the updated information we send.

    Can you tell us what selling channels you’re manually adding information for?

  10. blind Copy on return labels

    It would be great to include a BCC option on return label emails sent to customers. This way we can keep records of all communication sent from ShipStation.

    2 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @Shannon, thank you for taking the time to bring this up! We’ll keep your feedback in mind when updating the return label functionality, and for now, we’d like to see other users add their support to your idea before moving forward.

    In the meantime, there are two things you may be interested if this information is important to you today.

    1. Add your company email address when emailing the return label to a customer. Your customer will be able to see all of the emails this is sent to—perhaps making it easier to identify your business.
    You’ll want to separate the email addresses with a comma like this: “john.customer@email.com, mycompanyname@company.com

    2. On the Returns section of the Shipments page, you can export your returns data. In the file, the header “ForwardTo” (column AZ) will list the email addresses you’ve sent return labels to.

  11. Blind Copy on Shipment and/OR Delivery Email

    We started using the new automated email for delivery confirmation (http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3099873-allow-automated-emails-to-be-sent-once-item-is-del). We also like to BCC ourselves the shipment confirmation, but it's not necessary for the delivery confirmation. The option as it stands is an all or nothing, my suggestion is to make that two options.

    4 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?

    Since delivery notification emails are fairly new, we’d like to hear what you think about it.

    Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.

    For example, here’s outlook: http://bit.ly/1kpmF71
    and Gmail: http://bit.ly/1rMougX

  12. Add estimated delivery date to outgoing "shipped" emails

    I know you recently added the ability for the shipper to see how many days it is being quoted in the admin, before creating the label.

    Would it be possible for Shipstation to add code to the outgoing emails that takes the ship day we specified and adds the number of travel days to that, and renders it into the email?

    Something along the lines of:

    Your Estimated Delivery Day: December 21

    5 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @Warren! Thanks for bringing this up! We’ll take note of your feedback and will reference it when making related updates. For now, we’d like to see other users add their support to this idea before moving forward.

    While this isn’t available today, if your customers wanted to see this information, they would need to click on the tracking link to view the estimated delivery date.

    Feel free add goals, thought, or insights to this idea!

  13. Have Shipstation import "Bill-to" data (name, address, etc)

    Have Shipstation import "Bill-to" data from WooCommerce so that the packing slip can display the name of the person placing the order, in case they differ from the recipient. Would be useful for gifts, interdepartmental ordering, etc.

    0 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi! Currently, it is possible to use the bill to name as a packing slip field replacement for orders. That field replacement is: [Buyer Name]
    For WooCommerce, we receive Bill To Name, email, company, and phone number. But, only the Buyer name is an available field replacement for packing slips and emails.

    Since we are a shipping software, we only import the shipping addresses from the selling channel.

  14. Option to require 3rd Party billing on Return Labels

    The Branded Returns Page is a wonderful idea, however 99% of our returns are because of customer error. In these instances we do not offer to pay for shipping the return to us. Without the ability for us to ask for a 3rd party billing account on the return label we would have to figure our the cost and charge them on a new invoice which is a bit of a hassle.

    0 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
1 2 3 4 6 Next →
  • Don't see your idea?

Feedback and Knowledge Base