Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Billing Address Mapping to Connex

    Hello,
    Currently, when importing orders from Shipstation to Connex and then Connex to our Quickbooks. Connex maps the shipping address of the customer to the billing address as well. However, in our Quickbooks we have our on billing address that we would like to use.

    I would like to request a feature that would allow me to input my business address as the billing address so when orders are imported Connex maps that billing address into our sales orders and not the customers.

    Thank you.

    1 vote
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  2. Allowing an option for delivery emails to be resent

    It would be nice to be able to manually send delivery emails to your shipments similar to the "resend confirmation" option. I created a 500 shipment batch order and did not have the shipment or delivary email enabled. I enabled both after the fact meaning they would only apply to any labels created moving forward. I was able to select all shipments and resend confirmations but was not able to "resend" delivery confirmation emails. You should be able to retroactively select these options.

    4 votes
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  3. desk.com

    Desk.com and Hubspot

    1 vote
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    Hi @Christine

    Thank you for bringing this up! To understand this better, can you tell us more about how you use Desk.com and Hubspot? Would you need to integrate both platforms with ShipStation?

  4. Delivery Time - Add as a column in custom e-mails

    This would be a very useful feature as we can actually notify our clients when their orders are expected to be delivered to them. Can you please add this?

    1 vote
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  5. Send Shipping Confirmation Emails to BUYER

    We send gift boxes, usually to the gift recipient vs. the purchaser. Right now, shipstation will only send a shipping confirmation email to the recipient. Please add the option to send that email to the Buyer instead. Because we don't want to alert recipients and we do want to inform buyers, your current default email settings are not useful.

    1 vote
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  6. Ability to manually push an email

    Ability to manually push emails and chose the template. For example if something is taking extra long to ship I may want to select those 4 orders orders and send an email telling them sorry but it is taking longer than expected..

    5 votes
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  7. aweber

    Popular for campaign & email list management

    1 vote
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  8. Send different templates for different notifications.

    Allow more template options based on different options.

    There is the option to send an email at a specific time after an order is processed, and another email when it hits the mail stream.

    However I would like to send different email templates for these emails.

    See picture.

    Thanks.

    1 vote
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  9. Setting IF statements in Emails

    Hi,

    I would like to have the ability to have IF statements within an email template.
    For example;
    If tracking field is NOT blank then write 'your tracking number is [Tracking Number]'.
    If it is blank then say your package has shipped.

    This has many possibilities.
    If status equals Hold do this. If package equals processed do that.

    That would be a very cool feature.

    Thanks.

    1 vote
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    Hi @aronl thanks for bringing this up! While we wait for others to chime in, I’d like to see if there’s something we can do today to help. Have you considered making multiple templates?

    For example, you can have one packing slip template with the message “Your order has shipped” and another packing slip template with the message “Your tracking number is…”. Then you can apply this template to multiple orders at once with bulk actions or apply it individually from the order details window.

  10. Notifications - email and sms by customer choice

    We have a Shopify Store. Would like the 2 shipping notifictions from Ship Station really come from Shopfiy after the tracking number has been migrated over. This would:
    1. allow our customers to choose how they'd like to be notified, email or sms. 2. manage all notifications in one place. 3. design all notifications to look alike.

    1 vote
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  11. Chat feature between users

    ShipStation is ideal for many things, but I'd love to be able to have a chat feature between users. If the warehouse has any questions about an order they could chat with customer service, then the transcript could be placed in each order as well. For instance, something is a rush, then could tell the warehouse that.

    5 votes
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  12. Drop-down menu for customized customer notification emails

    Hi there,

    We ship orders to our customers, but also allow local customers to select "In-Store Pickup" if they don't want to have their order shipped. Shipstation only allows one email notification template to be sent to all of our customers, which creates confusion when someone who has selected "In-Store Pickup" receives a notification saying that their order has been shipped.
    Is it possible to create a drop-down menu that allows businesses to select which notification email they'd like to send to their customers in this case?

    1 vote
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    Hi @Heather! Thank you for bringing this up. To send your customer a different email template, you can select a different email template from the order details window. For a visual, please refer to method #3 in this article: https://help.shipstation.com/hc/en-us/articles/205901188

    For your pick up orders, I recommend making a new email template with the appropriate ready for pick up (or confirmation of pick up) message so you can manually change this on your pick up orders.

    If you know beforehand which orders will need to be picked up, you can use automation rules to apply this new email template as well.

    Please let us know here in the Product Feedback forum if you have more questions on this.

  13. new zealand

    Add address validation for new Zealand with DHL, I believe DHL already offer it within the API it just needs to be utilized.

    6 votes
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  14. carrier shipping charges

    Allow carrier shipping charges to be included in Shipment Notification emails. Very important feature for companies that provide drop-shipments.

    6 votes
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  15. return

    Currently when we create a manual return for a customer, it defaults to our default shipping address. However we would like it to go to a different one as it should be attentioned to a different department.

    It would be smart when we create a return that it automatically defaults to that shipping address.

    2 votes
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  16. Link to Big Commerce Order

    BigCommerce's native "Shipped" email includes a link to the customer's order online. Can ShipStation's "Shipped" email notification include this link as well? Then we don't have to use BC's emails at all and send a single email instead of 2.

    3 votes
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    Hi @Mary! Thanks for bringing this up. While we wait for more users to chime in here, can you tell us more about these two emails your users are receiving? What type of information is included in each email?

  17. Buyer company name

    Include the Buyer company name on the email template fields. Currently, the only buyer field that Shipstation holds onto would be the buyer name. I can include the buyer name on the shipment notification but you do not currently have a way to include a field replacement for the buyer company name on the email. This would be helpful for our internal email notifications, so at a glance we can see which customer an order belongs to.

    3 votes
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  18. New Customer entries should not need to be imported via a .CSV to be in Customer list

    I am a MAC and iCloud user. I don't use CSV files. The customer section should be as simple as an address book in your smartphone. To add a customer should be liked adding a contact. Why in the world do I need to create a .CSV file to add an address for a company I ship to very often. Its an Amazon FBA warehouse. Amazon.com FBA sites do not stay in customer list after you ship to them like other customers do

    1 vote
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  19. add the ability to send customers the actual declared value on our custom template for our Shipment Notifications

    Would like to be able to send our international customers the actual declared value of the shipped item(s) on our custom template for our Shipment Notifications. International customers need to know the declared value before attempting to take delivery - so all the values match what is on record with customs. This could be done with a similar function to the already existing "SHOWCOST" function... something like "SHOWVALUE". thanks

    2 votes
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  20. picture

    Sometimes seller/buyer communication consists of Pictures. It would be great if pictures can be attached to the Customers Files in Ship Station.

    1 vote
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