Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. sending tracking numbers via SMS

    System should send tracking numbers via SMS

    16 votes
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  2. woocommerce customer notes

    Customer facing notes are written back to woocommerce when a label is created.

    They are misleading to customers. We have shipstation send an email "When the package hits the mailstream". I would rather have this note sent over from shipstation at the same time or be able to control this as a customer facing note/internal note. An order isn't really completed until it's shipped and printing a shipping label doesn't mean it's shipped.

    1 vote
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  3. Enable all shipment notifications

    FedEx and others have various push options for letting shippers and recipients stay on top of shipments (when picked up, when something unexpected happens, when it is out of delivery, etc.). With Shipstation the ONLY notification that comes is when it is delivered.

    I want to know if a customer's shipment is delayed, if there is a problem. And, if it is picked up. And knowing that shouldn't involve me having to go and fetch the information. There should be an option with each shipping company as to which of their notifications you want to get and which you want…

    6 votes
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  4. Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?

    Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
    I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.

    1 vote
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  5. Develop a Help Scout Integration

    We would love to see a Help Scout Integration. If we could see order tracking info directly in Help Scout, our help desk, that would increase efficiencies drastically.

    4 votes
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  6. When a shipment notification fails send an email to the seller

    When the shipment notification fails on any of the four steps send an email to the seller to retry the failed steps, and also notify the seller of the cause of failure and possible ways to fix it

    9 votes
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  7. ShipStation automatically emails a Delivery Exception notification

    It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!

    This would be a HUGE…

    103 votes
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  8. Sortable Customer Email List

    I wish there were a way to create a customer name and email list, sortable by marketplace.

    4 votes
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  9. Branded Returns Page should have Language as a configurable option

    We are a Canadian business, and our webstore is available in both official Canadian languages: English and French. Your Returns Page, however, is only available in English. This will certainly cause some frustration for our francophone customers who prefer being served in their mother tongue.

    There are two ways to do this:
    1. When the Returns Page is created in each Store within ShipStation, language should be an option.
    2. Language can be customized using code at the end of the URL. Google Forms does this for French by adding "?hl=fr" at the end of the URL.

    Thanks.

    12 votes
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  10. Out for Delivery email notification

    ShipStation should add "Out for Delivery" email notification. Customers want to know when to expect delivery, and it's a huge help to know that the package is being delivered the day of. It should be an easy feature to implement?

    Right now, there are only 2 types of email notifications: In Transit (when mailpiece enters mailstream) and Delivered notifications.

    Thanks.

    20 votes
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  11. Allow sending Shipment Notifications to multiple email addresses

    We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

    ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

    All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
    "name1@company.com;name2@company.com;…

    69 votes
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  12. 2nd email Field

    It would be helpful to have a field for a secondary email. This way the tracking info could be emailed to the customer and to the sales rep. I am already BCC'd on orders so this would be separate from that.

    5 votes
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  13. Customers without email not saved?

    Customers name from orders downloaded from marketplaces such as HOUZZ and AMAZON that do not provide us with customer's email are NOT saved in the customer database/list because Shipstation use the email as the unique identifier.

    But this is not a good thing because, we may need to ship a replacement to one of those customers and their name is nor in the list...

    Maybe you guys should set ShipStation to create a mock text in the email field when an actual email address is not present as it is IMPORTANT that ALL customer be saved for future use...

    Thank…

    7 votes
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  14. Patreon

    I deliver products every month using the website "Patreon". It's a monthly subscription, that my followers pay to me to support my business. In return, I send them prints both monthly and every 6 months. Having shipstation connected to it, would be absolutel amazing!

    4 votes
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    Thanks for bringing this up this great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Patreon and expressing your interest in an integration to help expedite this process.

    (Also, congratulations on your artistic success!)

  15. Create "Verify address" button to notify customer to update their invalid addresses.

    I think it will save me lots of time to not manually asking customers to update their shipping address because when shipstation systems shows that their address is invalid.

    I need to manually send them an email and ask them to update their address. This takes time and customers orders sometimes is held longer because of that.

    Thank you

    9 votes
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  16. Shopify SMS FB Messenger Support

    With Shopify rolling out order updates via SMS and FB Messenger, any plans to support these features?

    We're currently using ShipStation's Order Shipped email simply because the tracking page it provides is better than Shopify's. In turn, customers who subscribed to be notified via SMS and FB Messenger do not get any messages when their order ships out because ShipStation is basically disabling the trigger on Shopify's side when it fulfills the order and update Shopify. This is what we found out after talking to both ShipStation and Shopify support.

    7 votes
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    Hi @EmazingDot, thanks for taking the time to bring this up! This isn’t currently on our immediate radar, but we’d like to hear from other folks to help get the ball rolling.

    If anyone is interested, please vote and add your thoughts here in the forum!

  17. Manage Customer through API (Create, edit, delete)

    Able to create, edit, and delete customer through ShipSation API.

    This will allow users to integrate their own custom system with ShipStation to manage their customers rather than having to do it in two places.

    7 votes
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  18. It would be great if I could customize an email template with the customers first or last name

    Being able to do this adds a personal touch and the email doesn't seem so Generic

    44 votes
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  19. Voided Shipment Emails/ Updated Tracking relayed to customer.

    I would like to have the ability to set up ShipStation to generate an email that gets sent to my customers when shipments are voided.

    As it is, if a change needs to be made to a shipment due to incorrect "ship from" addresses, 3rd party shipping account info, or any number of possible scenarios that are most often due to inconsistent automation rules, no information is relayed to the customer that a shipment has been voided.

    If I can set up a shipment confirmation email, why can't I set up a voided shipment email?

    8 votes
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  20. Return Email Message Template

    Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications.

    19 votes
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