Slack has a particular format that webhooks have to be in. Right now the ship station webhook does not work with slack. It would be great to have this integrated. Their standard is explained here: https://api.slack.com/incoming-webhooks3 votes
We need the ability to add JSON to the email template.
For example, we have Trustpilot Automatic Feedback Service uses some JSON code in the shipment confirmation email (shipment email template), and JSON is not a language our email template supports at this time. With this, we can provide additional product and site reviews to our site's products. Company and product reviews have never been more important then they are now to get a customer to make the decision to buy for you.3 votes
I wish there were a way to create a customer name and email list, sortable by marketplace.1 vote
I have several customers that would like multiple email addresses on their account. For instance, we drop ship for a distributor. They want to be notified and they want the recipient to be notified. Currently I have to do one or the other manually.
I have other customers who would like shipping notices sent to two or more email addresses as well
We are using TrustPilot to get reviews of the products people are purchasing. We need to send out a BCC to TrustPilot for them to fire a product review after the product has been received. Currently fires the BCC every time. We need to select what templates get an additional BCC sent out. Otherwise the customer will get multiple emails to review the product.3 votes
I am sending out a lot of samples and it's really frustrating that I can't import my customers and have them saved if they don't have an email address. I had to import them and already create orders for them, but I don't want to categorize them like that just yet because I'm not ready to ship. It creates a lot more work on the back end and I'm almost justifying sending out all of my samples (around 200) with another carrier for ease of use and creating a better customer database.3 votes
It would be pleasant to have the ability to select certain addresses that when packages are delivered, the system automatically does not send a delivery confirmation. For instance, eBay international orders all go to a certain address in the states before being shipped internationally. The customer still receives a delivery email even tho the package is not delivered. It would be great to be able to have those customers not receive email notifications on delivery.1 vote
When customers attempt to make a return well within their return window, the branded returns portal will sometimes take them to a page that says "Please contact us about your order."
Initially I was under the impression this only happened to international orders, but it happens to domestic orders as well and it makes customers think that we are trying to delay their return.
Please consider making this a high priority issue.3 votes
Hi @David CT, thanks for bringing this up! There could be a few things that are stopping your customers from making a return so for a more detailed reason why your specific order has been stopped I recommend reaching out to our folks here by going to help.shipstation.com and submitting a request.
Here’s an article that might help you figure this out as well. The limitations are listed under “A few things to note” towards the bottom of the page: https://help.shipstation.com/hc/en-us/articles/115003523487
Please set your system to make a call to FedEx at regular intervals to refresh tracking data. Or at least make this an option for customers to set up. We ship perishable items but my customer sometimes don't receive delivery confirmation until days after the delivery. This is not helpful.1 vote
Allow editing the subject of "Return" emails. This would allow us to add [Important] to the subject for Amazon return emails. This gets around the "opt out" flag and ensures the email is sent to the Amazon customer.
Currently our agents download the label and manually send an email to ensure it is delivered to the customer.
However, even if a buyer has opted out of unsolicited messages, if you need to send them a message critical to completing his or her order, you can include the word [Important] in the subject of your message1 vote
Would love to have the ability to include more data into email templates, specifically Destination Country, Destination ZIP or Postal Code, list of product SKU numbers, etc.
This would be great to personalize emails.4 votes
It would be awesome if there was a way to select "Notify when it hits the mail stream" or "Notify immediately" was an option that could be selected individually.
We have some items that have a delay before they ship, and customers always call because the tracking number shows no movement, and other orders that ship immediately.3 votes
For those using Shipstation in another language than English, would be useful to have the Facebook and Instagram Icon without the "Like us on...".
This way, any spoken language can understand it and click on it to get to our social media page.
Makes it Universal :)
Merci !1 vote
When the shipment notification fails on any of the four steps send an email to the seller to retry the failed steps, and also notify the seller of the cause of failure and possible ways to fix it1 vote
System should send tracking numbers via SMS7 votes
I need the ability to use a template tag or product selection to use in an email communication that allows me to upsell and suggest other products to purchase from the store or marketplace they bought from.
The email is already allowed to the customer since it informs them of shipment or delivery. Why not take advantage of it to suggest other products that are popular or that you want to promote.
A logical use of communication.
It would also be really helpful to have this as an option in branded pages as well.3 votes
We would like to be able to customize the email that the return label gets attached to. Currently the body and headers of the email are not customizable.
In the FROM field the email reads:
From: "Our Store Name" <email@example.com>
We would like to customize the FROM email address and use an html template for the body of the email.1 vote
The Returns Policy Section of the branded returns page only allows a 500 character limit. I'd like to either be able to increase the limit of the characters or put in a link address to be used instead of the Modal pop-up.1 vote
When we receive a new order there is an email generated - which allows very generic customization.
There is NO way to customize these automatic emails so we can generate an order processing template. Simply being able to do "SKU" and "QTY" would be fantastic but this bar line with product name is in there and you can't do the most basic of SQL coding which is possible with the packing slips.1 vote
We are a Canadian business, and our webstore is available in both official Canadian languages: English and French. Your Returns Page, however, is only available in English. This will certainly cause some frustration for our francophone customers who prefer being served in their mother tongue.
There are two ways to do this:
1. When the Returns Page is created in each Store within ShipStation, language should be an option.
2. Language can be customized using code at the end of the URL. Google Forms does this for French by adding "?hl=fr" at the end of the URL.
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