The Returns Policy Section of the branded returns page only allows a 500 character limit. I'd like to either be able to increase the limit of the characters or put in a link address to be used instead of the Modal pop-up.

When we receive a new order there is an email generated - which allows very generic customization.
There is NO way to customize these automatic emails so we can generate an order processing template. Simply being able to do "SKU" and "QTY" would be fantastic but this bar line with product name is in there and you can't do the most basic of SQL coding which is possible with the packing slips.

We are a Canadian business, and our webstore is available in both official Canadian languages: English and French. Your Returns Page, however, is only available in English. This will certainly cause some frustration for our francophone customers who prefer being served in their mother tongue.

There are two ways to do this:
1. When the Returns Page is created in each Store within ShipStation, language should be an option.
2. Language can be customized using code at the end of the URL. Google Forms does this for French by adding "?hl=fr" at the end of the URL.

Thanks.

Have the ability to BBC your self on Delivery notifications ONLY.
Currently when you BCC your self you will get the shipping notification and the delivery notification. That adds too many unnecessary emails since we already know when we shipped the order so we don't need to get that email. I would like to be notified when the package was delivered with out receiving the shipping notifications.

Please provide Unicode support for Customer Information tab. Our Chinese orders look good as "Orders", but when the order Customer Name and Shipping Address become "Customers", the Unicode characters are not printed.

it would be an idea to create a "Leave Feedback" on each page, similar to Google. That gives context.

also, it was not easy finding this Fresh Ideas page...needed to leave SS and do Google search. Making it easier to find in platform would be groovy.

Make it possible to quickly create a new order to an existing customer from the sidebar in the orders tab. Searching the customer, or clicking the existing "New Order" button in the top navigation forces you away from the Orders tab, which is where we do the majority of our work in ShipStation. Having the ability to create a new order with a the click of a button using the existing customer information seems to be a feature that should be there, but isn't for some reason.

Allow to put reference numbers on NON-Order Labels.

This will allow sending a label or return label and reference your own order numbers, and not shipstations auto-generated RMA, which is sort of useless.

It would be helpful to have a field for a secondary email. This way the tracking info could be emailed to the customer and to the sales rep. I am already BCC'd on orders so this would be separate from that.

I would like to see an option for customers to get an additional email notification once a return/exchange has been processed so they receive the tracking for their item. We received several emails per week from customers asking where their exchange is in the process and what the tracking number is for their processed package coming back out to them. Currently we are forced to manually retrieve this information and respond to their request.

Hello,
Currently, when importing orders from Shipstation to Connex and then Connex to our Quickbooks. Connex maps the shipping address of the customer to the billing address as well. However, in our Quickbooks we have our on billing address that we would like to use.

I would like to request a feature that would allow me to input my business address as the billing address so when orders are imported Connex maps that billing address into our sales orders and not the customers.

Thank you.

Desk.com and Hubspot

I deliver products every month using the website "Patreon". It's a monthly subscription, that my followers pay to me to support my business. In return, I send them prints both monthly and every 6 months. Having shipstation connected to it, would be absolutel amazing!

I'd like to be able to edit customers profiles directly in shipstation as well as combining duplicate profiles while still maintaining the ability to edit contact info. Not just by doing a CSV upload.

This would be a very useful feature as we can actually notify our clients when their orders are expected to be delivered to them. Can you please add this?

For example we have hundreds of John Smith's in our customer tab. When you search John Smith, the top of the list is the first John Smith customer ever created. We want it to show the John Smith who has ordered most recently. There is an "arrow" which should work to sort (flip) it, but apparently does not work, at least on our system.

A simple "edit" button for customers. I would love to be able to edit names and addresses, etc for mistakes without having to do the CSV import trick.