Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.

Here's how this works on a few of the major ESPs:

http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm

https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains

https://sendgrid.com/docs/Glossary/email_authentication.html

This will significantly improve deliverability and professional appearance.

Best Regards,

James Fredley
VP of Marketing Technology
FilterEasy

As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.

I want to delay shipment notification to my customers until their package hits the USPS mail stream. The documentation at https://help.shipstation.com/hc/en-us/articles/206638577#auto
says that if I use a supported carrier, "you'll be able to set up Delayed Shipment Notifications based on when the shipment first hits the mailstream". Customer support, however, says that this doesn't work unless marketplace notification is also happening. I don't see why one has anything to do with the other - my carrier is USPS/stamps.com and SS is talking to it. My marketplace is Paypal and I don't really care if it's updated or not.

Being able to do this adds a personal touch and the email doesn't seem so Generic

Having the ability to delete a customer record from the system would be very helpful, as we have a lot of one time customers, that we then have to sift through months later to get to our customers we work with all the time.

Also having to keep a separate .csv file to make all changes, and updates to customers file, then upload every time a change is required, is incredibly cumbersome and adds more steps then should require.

I would ask that there is a web based solution to edit customer information, from inside of ShipStation.

Let's face it, the default shipment notification is very 2002....and you need a phD in responsive email HTML in order to design and code a new one. ShipStation should put some resources into designing and coding some better-designed versions that we could pick from.

We want to be able to collect and view additional information on our Customers.

There are many different things that many of us would like to keep tabs on.

Please give us the ability to add new customizable, user defined fields for our Customers that have the ability to show up as additional Columns in the Customers Page

I keep shipping to outdated addresses after I've already shipped to the correct address. My customers really don't like this. I desperately need the ability to change a customer's address once and for all for all future shipments.

We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications.

We ship to many customers over and over again. For most of these customers, their orders get input manually. Sometimes, shipstation keeps their addresses and we just have to search their name. Other times, for whatever reason, shipstation shunts all of their information. A way to save addresses permanently would be extremely helpful.

It would be nice to send an automatic email to the customer when an item that they ordered was placed on back order. Or when an order is split, so that they know why only part of their order is shipping, and not the complete order.
Thanks!

It would be very handy to be able to manually add a new customer without having to import a CSV file. That way the customer's information can easily be accessed and looked up when they are placing an order in the future. In addition, this would allow return shipping labels to created for items that need to come to us before being shipped back to the customer. For example, in a situation where they are sending an item to us for repair/customization/modification/etc.

Allow carrier shipping charges to be included in Shipment Notification emails. Very important feature for companies that provide drop-shipments.

Please provide a way to enter more then one email recipient for the tracking emails. If would be fine to only have one email record in the customer entry, the way you have it now, but provide optional additional recipients on the shipment page for each individual shipments. Both UPS and FedEx do this on their websites and we use it often.

Internal notes are an integral way of communicating between the warehouse/shipping & the office.

It's efficient (I get that SS syncs w/ my e-commerce platform -- but SS is WAY more efficient in communicating shipping info.)