Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. royalmail

    Trigger Royal Mail tracked email and SMS from within ShipStation automatically.
    This should be a simple option to turn on and off.

    3 votes
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  2. We would like to create an option that will send the customer the tracking number when a second shipment created

    We sell in bundles (as do many companies). But our bundles are all combined into one listing. And the free gear must be shipped separately. So we end up "creating new shipment" from first part of order. We have it set up so that our shipping department can select "send second shipment information" from our email templates. But we would like this to happen automatically. See attached of the automation and filters we have tried.

    2 votes
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  3. SMS Capability

    If we could text the phone number provided in the order their shipping information so they can continue to track their own package.

    149 votes
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    45 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  4. Email selected feature (pickup orders specifically)

    It would be great if there was a feature that allowed us to select orders, and send an email to everyone based off a template. I set up a template for pick-up orders, but there isn't a way to send it manually via shipstation (only if I "ship" an order). I know that SS was not created for pickup orders, but with the changes resulting from the pandemic, it is a "delivery method" that is selected more and more, and would be a highly appreciated feature add.

    3 votes
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  5. UPS not delivered alert

    I'd like to create an automated alert where we are notified if a package has not delivered by a courier (UPS) after a set day range once the package is shipped.

    3 votes
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  6. PDF attachment option to shipment notification

    How about making it possible to attach a PDF invoice to the shipstation shipment notification?

    3 votes
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  7. Tracking and Delivery Confirmation Emails

    Currently if the Shipstation system times out when attempting to send the tracking or delivery notification email, we must manually resend them. I think it would be great if Shipstaion would automatically retry to send these emails until it goes through.

    1 vote
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  8. backorder notification

    I often have to split shipments and send backorders and special orders at a later date, free of charge. Currently, when I am preparing to ship a backorder, I mannually send emails out to all the receipients of the incoming backorders and provide them with a "free shipping" coupon code, so they can purchase additional products to add to the shipment without incurring more shipping charges. My conversion rate is usually between 30-40%, and it helps offset the price of multiple shipments. Customers also love the opportunity to save.

    It would be great it there was a notification template that…

    7 votes
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  9. Show a business address other than ship from on Packing Slips

    We want to use our business address on packing slips which is different from where we warehouse and ship our products. We want customers to link our business address to their order and not where the item is stored and shipped. Currently changing the address also changes the ship from location. Lots of sellers use business addresses that are different from their ship from location and this would be of benefit to them.

    3 votes
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  10. Set Up 3rd Party Billing Default for Repeat Customers

    We create manual shipments to certain repeat customers and must use their 3rd party billing account information. (Click New Order > Search on Customer Name > then manually enter the 3rd party billing information and number.) We would like a way to set this third party billing up as a default for them and have their account number populate.

    2 votes
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  11. sendinblue

    Would love to have sendinblue as a integration. I used to use Mailchimp but the pricing got out of hand.

    1 vote
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  12. NEED a way to set up a customer quickly and manually

    Hi - I REALLY need to be able to add a new customer WITHOUT a unique email address or having a create a new order, quickly and manually.

    It's amazing to me that there's no option for an address book or something like that to quickly access addresses for printing labels. This is a shipping service. You're making users jump through unnecessary hoops to do the simplest task.

    When I want to ship to someone who isn't yet in my customer list, I have to re-enter their address and info every time. I should be able to just create a…

    3 votes
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  13. Customizable "Return Label" Email Template

    So many of the generic email response templates can be customizable. So how come when a return label is generated and is emailed to customers this email template is not? This is a real oversight of ShipStation and could be fixed pretty easily. PLEASE make this template changeable so we can offer a more personalized email communication to our customers that reflects the personal tone of our company. The current one is shoddy. See example image of current template. Thank you in advance for addressing this ShipStation.

    3 votes
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  14. 1 vote
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  15. Attach packing slips to shipment notification and delivery notification emails

    Our customers constantly ask for the packing slips to be attached to shipment and delivery notification emails. Often times their is a disconnect between receiving in the warehouse and the procurement manager who is running an ERP and both functions need the packing slip. Thank you.

    4 votes
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    1 comment  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add option to email order notes to client as we add them.

    When I add a note to an order, for example today I added delivery attempt by USPS saying they couldn't access the building. That would be great if it could notify the client that I added this note, instead of me having to load a different page and manually write an email to the client.

    1 vote
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  17. estimated delivery date on order notification email

    If an estimated delivery date could be added to the order notification email that would be great. We have had several customers ask for this. It would have to be general of course given the different options for shipping.

    1 vote
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  18. Create a customer facing report (for users to download) that can list multiple shipments created for an order (or orders) and their tracking

    User would like a process that allows them to create a report for their customer that will include the tracking information for multiple shipments on an order (and/or on multiple orders) and list the tracking numbers for each shipment.

    Right now they are using the Shipping Manifest, but since that displays the users Shipping Costs, it's not idea for them to provide that report to their customer as is.

    https://shipstation.zendesk.com/agent/tickets/1505425
    https://mgmt.shipstation.com/#/admin/dashboard/235127

    1 vote
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  19. Back Button

    I would a way to search history to make browsing back and forth between customers easier
    So if I pull up an order then pull up one after a back option to pull up the one before that.

    1 vote
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  20. Order Email to Alert Customers of Shipping Delay

    Today, my ShipStation shipment creation is down due to a Stamps.com server issues. Today is Monday, which means customer orders from Friday, Saturday, Sunday, and today are impacted and will ship and arrive late. I request a feature that improves my workflow by allowing me to automatically email customers with impacted orders, sharing with them details of the delay and assurance that their order will ship asap.

    5 votes
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