Integration with Drip for email communications. Drip is an awesome solution that allows you to create workflows for interaction so you can integrate numerous business process into your customer communication strategy.

Could you add an automation rule that when Shipstation is not able to connect back to the market place it still emails the customer the tracking information when an Item is shipped. Right now, customers do not get emailed and it potentially creates an upset customer. You could even just switch the workflow to email customer then connect with market place.

Add a Field Replacement option that lets you use your customer's first name instead of their first and last. It looks more personal and other companies are doing this already.

Correct individual customer address keeps being overridden by the verified address. Street name is changing & we need to manuallly update for this customer only on a regular basis. Would be great to be able to select individual customers that the address verification shouldn't apply to. Thanks!

Our wholesale customers orders are sometimes split into 10 or more shipments. When we split the order and generate a label for each shipment, it is sending an email. It is annoying for the customer to get 10 different emails for one order.

There is the 'Don't send email' setting per shipment, but this is a temporary workaround to not annoy the customer.

It would be helpful to send only one email with all the tracking numbers on a split order.

We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

The current wording on the Branded Returns Portal is this:
Look up your order
Enter your order number below along with your zip code to find your order."

We get multiple customers a day calling that they could not use this to generate a return label. We found that they are entering their billing zip code, not their shipping zip code. We should be able to edit this text. Customer support said this is currently not possible. Please review this and make this more customizable.

Shipstation should not recognize this carrier as Trackable, because it is NOT. It generates conflicts with Email notifications.

I would like an email automation that would notify the customer that I split their order and X Y Z Products are remaining to be shipped.

it will be a great idea if we were able to send shipment and delivery confirmation via text (SMS), not just emails. As you know some people still not used to emails, tthey dont use emails at all, but they can text, if we can only send shipping confirmation via SMS it will be great, i know there are other softwares that uses this, but i am surprised not to see it as one of your options.

Customer facing notes are written back to woocommerce when a label is created.

They are misleading to customers. We have shipstation send an email "When the package hits the mailstream". I would rather have this note sent over from shipstation at the same time or be able to control this as a customer facing note/internal note. An order isn't really completed until it's shipped and printing a shipping label doesn't mean it's shipped.

Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.

Slack has a particular format that webhooks have to be in. Right now the ship station webhook does not work with slack. It would be great to have this integrated. Their standard is explained here: https://api.slack.com/incoming-webhooks

We need the ability to add JSON to the email template.

For example, we have Trustpilot Automatic Feedback Service uses some JSON code in the shipment confirmation email (shipment email template), and JSON is not a language our email template supports at this time. With this, we can provide additional product and site reviews to our site's products. Company and product reviews have never been more important then they are now to get a customer to make the decision to buy for you.

We would love to see a Help Scout Integration. If we could see order tracking info directly in Help Scout, our help desk, that would increase efficiencies drastically.