We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.

It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!

This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.

We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
"name1@company.com;name2@company.com;name3@company.com" (this includes emails sent from QuickBooks, which is definitely not primarily an email service).

Now, I realize that there is an Automation Rule option for sending emails that accepts multiple email addresses. However, the rule is processed upon importation of the the order, so it will not work for a Shipping notification.

Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours.

It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay. Customers would appreciate getting an email sooner!

In the meantime, we might need to use a third party service to handle better notifications including SMS. Overall I'm very pleased with ShipStation--lots of smart people working behind the scenes on this. Light years ahead of the other options out there.

Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point.

I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar.

Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't know how to check their tracking information or forgot about their order.

Let's get 10,000 votes on this. It's the only thing left to make Shipstation perfection.

V2 had a feature that when you hovered over a recipient's name is showed how much they spent in the past 12 months and had as well the previously shipped orders. As a user of Shipstation for many years, I found this feature useful a dozen times a day when I had to fix a customers address it made to where I could quickly click the previously shipped packages and reference the address used before. This was one of the most useful feature to me in shipstation. Please bring it to V3! What used to take me 30 seconds now take several minutes. It doesnt seem like much but I can easily waste 45 mins a day researching address now.