Product Feedback & Fresh Ideas

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  • Hot ideas
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  • My feedback
  1. Allow me to add customers into address book without having to create an order or input email

    I am sending out a lot of samples and it's really frustrating that I can't import my customers and have them saved if they don't have an email address. I had to import them and already create orders for them, but I don't want to categorize them like that just yet because I'm not ready to ship. It creates a lot more work on the back end and I'm almost justifying sending out all of my samples (around 200) with another carrier for ease of use and creating a better customer database.

    3 votes
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  2. Branded Returns Portal Error - Customers cannot return within return window

    When customers attempt to make a return well within their return window, the branded returns portal will sometimes take them to a page that says "Please contact us about your order."

    Initially I was under the impression this only happened to international orders, but it happens to domestic orders as well and it makes customers think that we are trying to delay their return.

    Please consider making this a high priority issue.

    3 votes
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    Hi @David CT, thanks for bringing this up! There could be a few things that are stopping your customers from making a return so for a more detailed reason why your specific order has been stopped I recommend reaching out to our folks here by going to help.shipstation.com and submitting a request.

    Here’s an article that might help you figure this out as well. The limitations are listed under “A few things to note” towards the bottom of the page: https://help.shipstation.com/hc/en-us/articles/115003523487

  3. More Field Replacement variables in email templates

    Would love to have the ability to include more data into email templates, specifically Destination Country, Destination ZIP or Postal Code, list of product SKU numbers, etc.

    This would be great to personalize emails.

    1 vote
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  4. Notification Instant or Mail Stream on Individual Orders

    It would be awesome if there was a way to select "Notify when it hits the mail stream" or "Notify immediately" was an option that could be selected individually.
    We have some items that have a delay before they ship, and customers always call because the tracking number shows no movement, and other orders that ship immediately.

    3 votes
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  5. Facebook + Instagram ICON

    For those using Shipstation in another language than English, would be useful to have the Facebook and Instagram Icon without the "Like us on...".
    This way, any spoken language can understand it and click on it to get to our social media page.
    Makes it Universal :)
    Merci !

    1 vote
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  6. When a shipment notification fails send an email to the seller

    When the shipment notification fails on any of the four steps send an email to the seller to retry the failed steps, and also notify the seller of the cause of failure and possible ways to fix it

    1 vote
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  7. sending tracking numbers via SMS

    System should send tracking numbers via SMS

    7 votes
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  8. Addon Products

    I need the ability to use a template tag or product selection to use in an email communication that allows me to upsell and suggest other products to purchase from the store or marketplace they bought from.

    The email is already allowed to the customer since it informs them of shipment or delivery. Why not take advantage of it to suggest other products that are popular or that you want to promote.

    A logical use of communication.

    It would also be really helpful to have this as an option in branded pages as well.

    3 votes
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  9. customize return label email

    We would like to be able to customize the email that the return label gets attached to. Currently the body and headers of the email are not customizable.

    In the FROM field the email reads:
    From: "Our Store Name" <tracking@shipstation.com>

    We would like to customize the FROM email address and use an html template for the body of the email.

    1 vote
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  10. Return Policy

    The Returns Policy Section of the branded returns page only allows a 500 character limit. I'd like to either be able to increase the limit of the characters or put in a link address to be used instead of the Modal pop-up.

    1 vote
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  11. Add SQL HTML customize option for email templates

    When we receive a new order there is an email generated - which allows very generic customization.
    There is NO way to customize these automatic emails so we can generate an order processing template. Simply being able to do "SKU" and "QTY" would be fantastic but this bar line with product name is in there and you can't do the most basic of SQL coding which is possible with the packing slips.

    1 vote
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  12. Branded Returns Page should have Language as a configurable option

    We are a Canadian business, and our webstore is available in both official Canadian languages: English and French. Your Returns Page, however, is only available in English. This will certainly cause some frustration for our francophone customers who prefer being served in their mother tongue.

    There are two ways to do this:
    1. When the Returns Page is created in each Store within ShipStation, language should be an option.
    2. Language can be customized using code at the end of the URL. Google Forms does this for French by adding "?hl=fr" at the end of the URL.

    Thanks.

    3 votes
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  13. bbc only on delivery notifications

    Have the ability to BBC your self on Delivery notifications ONLY.
    Currently when you BCC your self you will get the shipping notification and the delivery notification. That adds too many unnecessary emails since we already know when we shipped the order so we don't need to get that email. I would like to be notified when the package was delivered with out receiving the shipping notifications.

    3 votes
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  14. unicode customer information

    Please provide Unicode support for Customer Information tab. Our Chinese orders look good as "Orders", but when the order Customer Name and Shipping Address become "Customers", the Unicode characters are not printed.

    1 vote
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  15. Edit and Delete Customers

    We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

    I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an…

    65 votes
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  16. feedback button

    it would be an idea to create a "Leave Feedback" on each page, similar to Google. That gives context.

    also, it was not easy finding this Fresh Ideas page...needed to leave SS and do Google search. Making it easier to find in platform would be groovy.

    5 votes
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  17. Add a "New Order" button in the customer information in the sidebar

    Make it possible to quickly create a new order to an existing customer from the sidebar in the orders tab. Searching the customer, or clicking the existing "New Order" button in the top navigation forces you away from the Orders tab, which is where we do the majority of our work in ShipStation. Having the ability to create a new order with a the click of a button using the existing customer information seems to be a feature that should be there, but isn't for some reason.

    4 votes
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  18. Lifetime Order Count

    This was actually mentioned a while ago, but didn't seem to gain a lot of traction. It would be incredibly valuable for our business to have a lifetime order total field in shipstation for automation. Given the current set-up, a user cannot automatically trigger different applications for different lifetime order counts.

    And as you're already tracking the orders (when you click on a customer), it would just be adding a sum count function as a column and would allow businesses to create longitudinal customer solutions which trigger as they continue to order. As is we will have to do this…

    4 votes
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  19. reference

    Allow to put reference numbers on NON-Order Labels.

    This will allow sending a label or return label and reference your own order numbers, and not shipstations auto-generated RMA, which is sort of useless.

    3 votes
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  20. 2nd email Field

    It would be helpful to have a field for a secondary email. This way the tracking info could be emailed to the customer and to the sales rep. I am already BCC'd on orders so this would be separate from that.

    1 vote
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