It would be very benneficial for the customer to be notified as the package with UPS changes status for example out for delivery. It would also be nice to have the capability to text message the tracking package status.

Stop closing an account for non-payment or paused payments. When this happens the subsequent stamps.com account is closed too. Instead, offer a "hibernation" feature which pauses the account until the account owner is ready to resume. Recently, lost $30 in postage credits due to this "policy".

an integration with Klaviyo for Order Shipped, Order on its way, Order Delivered would be ideal

You need better reporting, what you have now is seriously lacking. Being able to ship and send out our packages is only a small part of our needs. You really need to enable much better reporting capabilities, or exporting tables capabilities. the owners of our company are having IT look for another solution going forward just because we can't run any meaningful reports.

Update the customer on the status of their curb side order. When it's been picked, built, ready for pick-up, etc. Same workflow as shipped orders.

Ok so you guys SHOW "Returning Customers" in the Insights UI but there is NO WAY to actually identify / see who the returning customers are.

It would help to obviously be able to SEE your returning customers to re-market to them. Obvious stuff here.

I am working with a 3PL that requires constant confirmation to individual clients about which orders have been received and which orders have been shipped.

Currently, there is no way to attach a SHIPPING PAID TOTAL attribute to an email template. This would allow me to automate communication involving a critical piece of invoicing information for a wholesale client that ships based on NET15 and NET30 terms without manually sending a summarized export.

When a customer creates an RMA through the Branded Returns Portal, it should not be possible just to print the shipping/return label right away. The customer should apply for an RMA, and if it gets approved then the shipping label can be printed.
This would help us gain control over RMA's

Integration with Drip for email communications. Drip is an awesome solution that allows you to create workflows for interaction so you can integrate numerous business process into your customer communication strategy.

Could you add an automation rule that when Shipstation is not able to connect back to the market place it still emails the customer the tracking information when an Item is shipped. Right now, customers do not get emailed and it potentially creates an upset customer. You could even just switch the workflow to email customer then connect with market place.

Add a Field Replacement option that lets you use your customer's first name instead of their first and last. It looks more personal and other companies are doing this already.

Correct individual customer address keeps being overridden by the verified address. Street name is changing & we need to manuallly update for this customer only on a regular basis. Would be great to be able to select individual customers that the address verification shouldn't apply to. Thanks!

Our wholesale customers orders are sometimes split into 10 or more shipments. When we split the order and generate a label for each shipment, it is sending an email. It is annoying for the customer to get 10 different emails for one order.

There is the 'Don't send email' setting per shipment, but this is a temporary workaround to not annoy the customer.

It would be helpful to send only one email with all the tracking numbers on a split order.

We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

I thought it might be helpful if along with the [SHOWCOST] field there was an option to show the total cost of the order rather than the unit cost?

The current wording on the Branded Returns Portal is this:
Look up your order
Enter your order number below along with your zip code to find your order."

We get multiple customers a day calling that they could not use this to generate a return label. We found that they are entering their billing zip code, not their shipping zip code. We should be able to edit this text. Customer support said this is currently not possible. Please review this and make this more customizable.