We send a lot of subscription orders on a monthly basis that are entered into the system as "On Hold" orders at the time the subscription is purchased. Orders get released from On Hold status and sometimes sit for a couple of days if no other orders are going out. We need an automated email sent to us alerting us an On Hold order has been released for shipment. It would make our workflow more efficient.

I would like an email automation that would notify the customer that I split their order and X Y Z Products are remaining to be shipped.

it will be a great idea if we were able to send shipment and delivery confirmation via text (SMS), not just emails. As you know some people still not used to emails, tthey dont use emails at all, but they can text, if we can only send shipping confirmation via SMS it will be great, i know there are other softwares that uses this, but i am surprised not to see it as one of your options.

Customer facing notes are written back to woocommerce when a label is created.

They are misleading to customers. We have shipstation send an email "When the package hits the mailstream". I would rather have this note sent over from shipstation at the same time or be able to control this as a customer facing note/internal note. An order isn't really completed until it's shipped and printing a shipping label doesn't mean it's shipped.

Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.

Slack has a particular format that webhooks have to be in. Right now the ship station webhook does not work with slack. It would be great to have this integrated. Their standard is explained here: https://api.slack.com/incoming-webhooks

We need the ability to add JSON to the email template.

For example, we have Trustpilot Automatic Feedback Service uses some JSON code in the shipment confirmation email (shipment email template), and JSON is not a language our email template supports at this time. With this, we can provide additional product and site reviews to our site's products. Company and product reviews have never been more important then they are now to get a customer to make the decision to buy for you.

We would love to see a Help Scout Integration. If we could see order tracking info directly in Help Scout, our help desk, that would increase efficiencies drastically.

I wish there were a way to create a customer name and email list, sortable by marketplace.

I have several customers that would like multiple email addresses on their account. For instance, we drop ship for a distributor. They want to be notified and they want the recipient to be notified. Currently I have to do one or the other manually.

I have other customers who would like shipping notices sent to two or more email addresses as well

We are using TrustPilot to get reviews of the products people are purchasing. We need to send out a BCC to TrustPilot for them to fire a product review after the product has been received. Currently fires the BCC every time. We need to select what templates get an additional BCC sent out. Otherwise the customer will get multiple emails to review the product.

I am sending out a lot of samples and it's really frustrating that I can't import my customers and have them saved if they don't have an email address. I had to import them and already create orders for them, but I don't want to categorize them like that just yet because I'm not ready to ship. It creates a lot more work on the back end and I'm almost justifying sending out all of my samples (around 200) with another carrier for ease of use and creating a better customer database.

It would be pleasant to have the ability to select certain addresses that when packages are delivered, the system automatically does not send a delivery confirmation. For instance, eBay international orders all go to a certain address in the states before being shipped internationally. The customer still receives a delivery email even tho the package is not delivered. It would be great to be able to have those customers not receive email notifications on delivery.

When customers attempt to make a return well within their return window, the branded returns portal will sometimes take them to a page that says "Please contact us about your order."

Initially I was under the impression this only happened to international orders, but it happens to domestic orders as well and it makes customers think that we are trying to delay their return.

Please consider making this a high priority issue.

Please set your system to make a call to FedEx at regular intervals to refresh tracking data. Or at least make this an option for customers to set up. We ship perishable items but my customer sometimes don't receive delivery confirmation until days after the delivery. This is not helpful.

Allow editing the subject of "Return" emails. This would allow us to add [Important] to the subject for Amazon return emails. This gets around the "opt out" flag and ensures the email is sent to the Amazon customer.

Currently our agents download the label and manually send an email to ensure it is delivered to the customer.

From Amazon:
However, even if a buyer has opted out of unsolicited messages, if you need to send them a message critical to completing his or her order, you can include the word [Important] in the subject of your message