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  1. Send a tracking number for replacements

    Sometimes we have to send the customer a replacement item or if the package was returned back to us, we need to send it again to the customer.
    We need Shipstation to send an automatic tracking number to the customer if a new label was created for the order.

    Thank you

    3 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  2. Using Paypal to pay postage on Shipstation

    For eBay sellers who use Shipstation, it would be more convenient to be able to use Paypal to pay for postage on Shipstation when generating labels. Looking forward to see this feature become available on Shipstation. Some other shipping platforms actually support Paypal payment already. It would definitely make a lot of users switch to Shipstation if this feature is available.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Print 4x6 label with recipients Name and Address ONLY (For lettermail shipments)

    We have currently have roughly 50 lettermail shipments a day and growing. We use a postage meter for to stamp the envelopes but no easy method for creating labels. We must export all lettermail orders from shipstation and create labels manually. Why must this process be so difficult and tedious? Can we not simply print 4x6 label with recipients name and address only. Please address this. Thank you

    3 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. Shipstation X GSO

    Please integrate GSO, would really help for West Coast customers.

    3 votes
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  5. Return without creating a label

    Please consider modifying the return process to allow users to create a return without creating a shipping label. In our scenario, the customer pays for the return. We want to mark the item as returned in shipstation for reporting purposes, but not generate a return label for the customer.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. DHL

    DHL eCommerce Direct Integration to ShipStation.
    DHL offers significant savings over usps first class.
    It would be great to see DHL eCommerce integrat directly in ShipStation!!!
    As of now you need to set up an Endicia account for the ability to use DHL eCommerce in ShipStation.
    And not to mention you have no way to see your DHL ecommerce rates because the label is being processed via Endicia.
    Last but not least the labels for DHL eCommerce printed via Endicia are ugly and cannot be customizable the SKU will print in really small size on the top right of label.

    1 vote
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  7. segmenting carriers for a dropshipper account

    It is very helpful to have the ability to add a dropshipper's carrier account as a usable carrier in shipstation - so that they can use that carrier when fulfilling orders. However, to really make this great, it would be super helpful if we could restrict the visible carriers for the dropshipper user account - so that they only have access to that carrier. Is this something we can get into an upcoming release?

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. My company ships M-F and our cut-off time is 3:30 pm so that we can get our packages over to the PO before closing time. However, we continu

    My company ships M-F and our cut-off time is 3:30 pm so that we can get our packages over to the PO before closing time. However, we continue to package orders and print labels. We are using the feature in ShipStation to automatically change the date to the next day. This works out great everyday except for Friday. The after 3:30 pm Friday packages get a Saturday date assigned to them, but we don't work on Saturday. Is there anyway we could have our Friday after 3:30 pm packages be assigned a Monday date instead of Saturday?

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ship Multiple Packages duplication populate the next shipment information

    When you first click the green arrow to Ship Multiple Packages, the 1st package reflects the data you entered already. The 2nd package is blank. When you duplicate the 1st package, it skips the 2nd blank package and makes a 3rd package. (You then have to delete the 2nd package.) It should simply populate the 2nd package (or the next empty package).

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Shipping Info Presets available in Ship Multiple Packages window

    We should be able to use Presets in the Ship Multiple Packages window. Presets are a great time saver and prevent errors. It would be great to be able to use these in the Ship Multiple Packages window.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Insurance amount follow shipment when a new shipment is added

    When you create a shipment and enter the Insurance value, that value does not follow the shipment to the window that opens when you ship multiple packages.

    Many times we are shipping several of the same package (big package package items in quantity). Having the Insured Amount populated from the initial package on the new window would be great so that duplicating the shipment would carry that insured amount to subsequent shipments.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please integrate mobile international quoting.

    I'm a salaried employee and need to access this feature via mobile.

    3 votes
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    0 comments  ·  ShipStation Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  13. Being able to name a batch to a specific client would be very beneficial. Please add this to your updates.

    Being able to name a batch to a specific client would be very beneficial. Please add this to your updates.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Combine matching walmart products automatically

    It would be great if you can combine matching Walmart products automatically as right now if a customer orders more than 1 quantity of a product ship station imports them as a separate line item for each quantity.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. New Carrier: Startrack

    We would like to see more Carriers added to ShipStation. We like Australia Post, but would love to see Startrack as a new Carrier, which belongs to Australia Post.

    Startrack offers excellent services such as Fixed Price Premium, which is a very price competitive B2C overnight/Express service, as well as Road Express, which helps with B2B.

    Australia Post does offer Express Service, but it is rather expensive and not "Fixed Price".

    Thanks!

    1 vote
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  16. Follow-up Email Template

    Would be nice to send a follow-up email notification to my customers after I set a specified date or amount of hours after label has been created.

    4 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!

    Is this suggestion for something different than the Delivery Notification?

    As in, the shipment notification goes out when the shipment is being sent, then the delivery notification is sent when the shipment is delivered.

    Do you want this notification to be sent after the shipment has been delivered?

  17. Bring back the interface size options

    It's kind of crazy that ShipStation would remove an integral part of the interface, specifically the interface size options. The font is way too large for me at the current setting. I had my order grid set up to see as much info as possible, and now I can't see it all at a glance.

    The following is the response I received from a support case:
    "The most recent release of ShipStation (from 3/9/17) changed the interface so that medium-sized UI is the global default for all ShipStation users. This change will streamline the process of developing and testing future…

    9 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @guntap, thank you for bringing this up! Have you looked into changing the zoom on your browser? I’ve found that Chrome will only resize the tab you’re looking at so it doesn’t effect your other sites.

    Also, what kind of information do you use to ship? There may be some things we can tweak to help you see all the critical information on your screen.

  18. bigcommerce

    Hello All,

    We have an issue with orders/shipstation.

    An order with “verification required” on Big C - with no payment made is showing on ShipStation AS PAID. Not good.

    Our Sales team uses “verification required” for quotes mostly, when they haven't confirmed the order yet.

    Orders under “verification required” or awaiting payment should not be released to ShipStation

    As well, custom items, which are “awaiting pick up” - they should not be pulled into ShipStation

    Would be very helpful if ShipStation would support custom statuses.

    1 vote
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  19. Contact information on Commercial Invoice

    It would be awesome if the contact information could be pulled from the Buyer/Recipient info for the commercial invoice. I've had customers complain that they were not contacted by DHL because there was no contact info on the CI.

    Thank you!

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. automation sku

    Ability to set automation action for multiple item shipments without having to use product tags.

    2 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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