We use Batches to organize orders before processing. Many times we need to contact customers before processing. All the customers we want to contact have been organized in a Batch. The most efficient way we contact multiple customers is via a mail merge, which requires a .csv (or Excel) file containing the customer and order details. Without being able to Export Order Line Items from within an Active Batch, I am left with no option but to contact each customer one at a time--a very lengthy and tedious process that ideally my company can avoid.

Who else would LOVE this feature?? Please VOTE to support this idea!

Permanent Customer Tags!!

It would be very beneficial to have the ability to tag an order within the "orders" tab for a customer and have the option to save that tag to the customer’s record going forward.

For example:
John Doe ordered from you in the beginning of the year. John then placed another order 3 months later. So you tag John in the orders tab as something like…. Returning Customer, Free Gift, or what every you want. Well low and behold the only way the tag will stick to every upcoming order is that you would have to search for his name in the Customer tab. Which is time consuming and a royal pain.

It would be great if you can tag John’s customer record from order tab instead of having to search for him in customers to apply a tag for future orders

It would give you the ability for you to say to yourself, hey this guy ordered from us before, or hey he received a free gift already. Without having to go through the trouble if hunting him down in the customers tab in order to tag him as something.

Just a thought…

I built an image of what I think it should look like.

What do you think?

When generating return labels, it would be great to be able to select from different packaging options instead of automatically selecting the box type that the original order was sent in. In many cases our customers will only return part of their original order for an exchange (different size) and will send it back to us in a smaller box which would allow us to purchase a less expensive label. This is actually a feature that Shippo offers that saved us a lot of money. We love the feature of being able to directly email our customers the return labels which is why we switched over to shipstation. But would love to have that option!
Thank you!

Would like to avoid paying oversize surcharges from FedEx - I feel your software could accommodate this if you added more criteria in the automation rules. I see there are 47 different criteria ranging from # of Items to Warehouse Location. Why not add 1 more?

I think you should allow us to pick Girth.

A FedEx Account Executive emailed this me today. "If any one side is greater than 48", it will be assessed an additional handling surcharge of $11. An oversize surcharge of $72.50 would be applied if length plus girth exceeds 130"."

$72.50 for an oversized package!?

This package has dimensions of 32x15x25 and 57 lbs. You are quoting us only at $45.83.

Meaning it is oversized. According to FedEx rule 30.1 the formula used in maintaining you have less than 165" in length+girth. Is L+2W+2H. Meaning on that package It would be 32+2(15)+2(50)=162"

So tack on another $11 handling surcharge and $72.50 oversize surcharge. So now the shipment is $118.33!

And we don't find out about this until we get FedEx statements in the mail a month or more later!

We feel blindsided by this.

In talking to ShipStation Support over chat he told me you get the quotes directly from FedEx. So he felt your deed was done. I think however, that your software should provide us with a warning, error, or at the very least - the ability to create an automation rule involving a tag.

But over that chat we found no way to use the available criteria to accomplish flagging items with girth over 130". Which brings me to my first question I posed at the top of this idea.

You need to add girth. So you need to find a way to pop out a calculation for girth using the L+2W+2H formula and then we should be able to pick that as criteria for an automation rule.

Currently, the batch will print out in the order in which we added the items to the batch. This is good, as we need to do them in a certain order for optimum efficiency. However, the order summary report that prints out with that batch comes up in a different order. There doesn't seem to be a way to make it so that the order summary report prints out in the same order as the batch labels and packing slips did.

This would be a huge improvement, particularly when it comes to training new employees. The supervisor could hand the product to the employees in the order that they're supposed to pack them, at least until they get used to the product.

It would also help with extreme high volume days. We could set up a hub and spoke type system where one person feeds several packers the products in the order that they need to get packed.

This was the default setting in the old shipstation (many moons ago) so I know it can be done. When it switched over to the new shipstation a few years back, the order summary no longer jived with the label batch order and it hasn't ever since.

Our staff that actually pick and ship orders much prefer to use the Order Summaries as the primary document when processing an order. This is because it has the most necessary information and because they can usually fit multiple orders per printed page.

However, they point out that the Item Quantity is across the page from Item SKU, which makes it easy to get mixed between multiple line items, especially when working quickly.

Adding Line Item separators would solve them quite well. The lines could be dotted or a lighter grey if neccessary, to not confuse a line-item-separator with an order-separator

I realize we could create a custom packing slip to look very similar to what we want, but switching back and forth every day between an "order processing" packing slip and our many different customer specific templates sounds like a recipe for disaster.