For Royal Mail UK labels, TPS48 especially (tracked 48), there is currently a title header for the Safeplace instruction, that actually prints where the safeplace instruction goes towards the base of the label.

Unfortunately it prints the words "Safe Place Instructions" before the actual safe place requested.

Max 40 characters for this is difficult enough to fit some customer requests into, but using 19 of those characters for the title is using up far too much valuable space.

Labels vreated in RM Click & Drop do not have this title included, Simply the large, reversed out SAFEPLACE banner at the top, which SS does include, so why is the title required?

Please remove the call to print this title and give us some more room to type (ok, copy & paste) "If out, leave parcel in porch. Or at No15."

Having UPS Quantum View Notify functionality would be amazing. It's an extremely powerful tool that basically allows to send notifications to the customer regarding their delivery status, like delays in transit or if it's sitting at a UPS Access Point.

I'm not sure what other carriers have in regards to this, but I'm sure they may have something similar.

Delivery confirmation is one thing, and already very good, but having even more notifications like listed above would be incredible. We have customers who's packages end up sitting at UPS Access Points until they are returned to sender because they don't know how to check their tracking information or forgot about their order.

Let's get 10,000 votes on this. It's the only thing left to make Shipstation perfection.

We discovered that the Products page does not load quickly for companies with a large number of product variations. This could be easily solved by providing an option to display 10, or 25 products per page. Currently, the Products page only has options for 100, 250, or 500 products per page.

We used to view 500 products per page with no problems. Then we added shoes to our catalog, which have a large number of variations. For example, one parent sku may be available in 10 different sizes and 6 different colors for a total of 60 variations. This slowed the load time of the products page to 4-5 minutes! It seems that ShipStation was loading 500 parents plus around 30,000 child variations... hence the long loading time.

Switching the view to 100 products per page loads much faster, but it's still too slow. We need an option to display 10 or 25 products per page.

There are almost 50 options for filtering and none of them are Product Total, despite this being one of the fields in the order details. The reason that Product Total is more useful than Order Total is that it shows the cost before taxes. I would like to create a filter based on product price and I cannot do this because as soon as tax is applied the filter no longer works. There are different taxes applied depending on the state so it's not really feasible to create a filter for each of the possible totals with tax. I've discussed this with someone at Shipstation via chat and they agreed that this is not currently possible, but would be useful!

I know we, like many other sellers, have many item types that have color/design variations, but are otherwise identical. I frequently have buyers who purchase multiples of an item, or several colors, or particular combinations to make a set. In the Shipment Automation I know for setting product automation, there is an option for Product Groups, with the examples given of Hats and Shirts, since each of those would ship identical, regardless of color/design. So, that's essentially what I'm wanting to do, instead of having Item Sku as the qualifier criteria, have Product Group, but that isn't a listed option. But that would do exactly what I need. Using the examples that ShipStation used in the Product Groups instruction, I could create one automation rule for Product Group = Hats; Total Quantity = 2, a second rule for Product Group = Shirts; Total Quantity = 2, and a third rule for Product Group = hats; Total Quantity = 1 AND Product Group = shirts; Total Quantity = 1. Then, that would create automation rules that any combination of 2 hats would apply rule 1, any combination of 2 shirts would apply rule 2, any combination of 1 and and 1 shirt would apply rule 3. So, all the building blocks are there; Product Group just needs added to the Automation Rules criteria list.

Hi Shipstation Developers- Please make adding an ITN to a UPS shipment as easy and straightforward as adding ITN to USPS shipment. I have attached a photo of what the USPS ITN field looks like (red arrow) in the customs section of an order. This field is not available for UPS shipments for some reason.

(FWIW, I spent much time with a member of your support team chatting and emailing about this issue already and didn't really get anywhere. The rep was helpful but unfortunately their proposed workaround of adding the ITN to the 'ITN/Tax ID or USPS' line in Settings/Shipping/International Settings/ is problematic. First, to add an ITN to a UPS shipment, I have to click 4 times into a 'Default Setting' to enter my ITN (As you are aware, ITNs are not 'default' as they change per shipment). Once entered, the number becomes 'encrypted' and is hidden from view. There is no way to unhide this number. So I have no idea what the number currently is once I save it. Second, this number does not change back to 'nothing' or 'null' after it is used once, so it is possible that more than one order can have the same ITN if you aren't careful. For more information about what we discovered, please see request #984738.)

So again, the USPS method is great - please add this method to UPS shipments! I know these things can be easier said than done sometimes, but you've already done it for USPS so...

Thanks

I know this has been brought up before, as far back as 5+ years ago, but since STILL nothing has been done about it, Customer Service recommended I submit another feedback on it. There are many people (based on upvotes and replies) who have instances where printing 2 copies of a packing slip is necessary. This could be where one copy goes to the customer and one is retained for records, or one is sent in order shipment and a copy is sent to a separate billing/administration address, etc. Currently, the ONLY way to accomplish this is to generate a print command, but then download instead of print, open the downloaded file outside of ShipStation, print from there, and in standard print command, say you want 2 copies. Other than being a tedious waste of time for what should be a very simple task, this also uses up twice as much paper, when small orders can easily fit on a half sheet, plus it is much easier for copies to get mixed up being on separate sheets. There is already a setting to print 2 packing slips per page, why isn't there a print command to set how many copies you want to print? That is a pretty basic feature present in every program anywhere with a print command.

If Shipstation would allow me to add a label to each item in an order and allow me to customize that label I could manage most of my production using just Shipstation.

For example if I sell a wallet and a shirt in an order, the wallet and shirt would each have a label that I could print out and stick to the item during production.

The label could include: Total number of items in the order (Item 1/1, Item 1/3, etc), buyer name, sku number, order number etc etc.

This would allow me to use shipstation as production software as well as shipping software. Sample label attached.