I wish we had the opportunity to customize the "Return Reasons" on the Branded Returns Portal. The default options are not relevant to our product returns.

Integration with https://www.subscriptiongenius.com/

Hi there, we find that a major limitation is that we cannot select another FedEx account other than the default account for returns. This is a hassle on a daily basis as we use a third party account for all outgoing orders by FedEx but we would like to use our own FedEx account for returns from our Shopify store which go out by USPS. Can you fix this issue ?

Thanks
Dominique

The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.

Having a column "Shipment Time" in the Shipments screen would be very helpful to view what time a specific order was batched. This would also help when creating reports. Thank you!

Hi,

We currently use DPD as we were doing international shipping and are happy with their rates. Their printer only prints 4 x 4 labels which the barcode scanner is setup to read throughout the parcel's journey.

I've just been in touch with your help desk and they said you only support 4x6 and 8x11, is there any way you can get 4x4 as one of the settings?

Many thanks

Hi, It would be great if you can add a box by the new order menu to enter our customer PO number, so it also appears on the packing list, and when they receive the order they know what it is.

I want labels to automatically print, and return labels to automatically save as PDF. Right now if I set labels to automatically print, then when I make a return label it will print that too. I don't need to print return labels as we send them to customers' emails.

I would like to assignee orders to coworkers so they can take action but not have to send them a separate email. It would be nice if when I assigned a person to the order ship station would send them an email with a note

ChitChats is a new shipping platform available in Canada. It allows us to ship products around the world for a fraction of the price of normal carriers. They are expanding at a rapid rate and I only foresee us using them more in the future. We want to be able to track our ChitChat shipments via ShipStation so we can keep customers updated on their order tracking. Please consider adding them to your carriers!

I would like to "Mark as Paid" selected orders in Bulk? Currently, I have to "Mark as Paid" orders individually... which is time consuming. Would love to be able to select the orders---- click on "Apply Bulk Action" and enter in the price for "Amount paid" and "Shipping Paid" --- so that the Bulk Action adjust all the orders that are selected at once. Would save me 30 - 45 minutes a day!

It is incomprehensible that you do not support printing shipping manifests from the mobile app. This should be easy to do and is essential for smooth running of nimble businesses. Please do this.

It would be amazing since ShipStation is the one place that imports our orders from all marketplaces if we had a page we could open on ShipStation that would show REAL TIME sales, and statistics for the day. Something we could even customize to show what we need, and then cast that onto a TV in the office so that managers and staff can keep track of sales on company screens in the office. Currently we're using Shopify for this as they have a "Live View" however Shopify doesn't import all of our information so the information is not accurate.

how can I know which order were sent to pick?
I would suggest adding a filter that you can choose to see only the orders that the packing slip wasn't printed.

Any other suggestions or do you currently use some other method?

Currently, any labels created via the Rate Calculator will not appear in Insights reports, such as the "Shipping Cost" report, making accounting a bit of a nightmare.

I'd like to see those reports includes ALL shipping labels, not just the ones associated with an order.

Can we please add DHL eCommerce Max Expedited, savings are great and I don't wan to have to use another Shipping platform to utuilze this service.

The intergration is there and I spoke to DHL who said they are willing to add it in.