There is an issue with french characters (i.e. "é") and Purolator integration.

If an address has a french caracter i.e. Montréal, Shipstation is not able to get the rates. As soon as we manually correct to Montreal, it gives the rates. It's a lot of manual work for a silly detail..

On an other hand, we don't have this issue with Canada Post integration.

There's a lot of sorting that I have to do to several thousand orders every day, and I do it all through batches. However, I can only add the 500 orders I can see to a batch. If I had the option to add everything in the current view, or perhaps as a "Bulk Action", to a batch, it would save me from having to scroll through 45 pages, adding each set of 500 orders to a new batch.

Combine or at least make the Shipping Services information the same as the Standalone Product Detail shipping tab.

Phone support would be amazing and way more helpful. Everyone I have talked to on chat is very helpful and nice, but it takes SO much time to just describe the problem and get someone to understand, it's semi ridiculous. Talking over the phone is 10xs more efficient.

The customer raw data report leaves out marketplace, and marketplace username (as can be viewed from the customer section in ShipStation). There is no other way to export data, so there's no possible way to get customer data from ShipStation that actually includes all the data shown in the Customer tab.

add shipping method to pick sheet

I was having difficulty setting up an automation rule to send customer service an email after an order has been tagged 'out of stock'. The reason I was advised this does not work is that Automation Rules involving sending emails will only do so at the time of import. So if the tag is being applied after the order is imported into ShipStation, it will not send the email. This would greatly streamline many sellers workflow with different order tags triggering customer service tickets for better tracking of issues.

I'd love to see integration with this cloud-based accounting and inventory software. It integrates with Square and WooCommerce, and having ShipStation integration would really complete the picture for users like me.

Would there be a way to add the option to export the customs declaration information for a particular order to csv. Sometimes we need to use a freight forwarder and therefore arent able to utilize the formal commercial invoice from Shipstation (as this is created by the carrier)...it would be great to not have to recreate all the info that we've already entered into Shipstation once.

would love to see an added column on the orders tab to show current inventory stock. also if you have a connected WMS app thats pushing your inventory to shipstation

I have a portfolio where I sell systems that have parts (canisters, filters, fittings, documentation). I want to track the inventory of the pieces when people order the systems. Please add this functionality, then I can get rid of my archaic Microsoft Access based home spun solution!
Thanks, Dave

in order to calculate the total cost of a product. It would be nice to have a report in ship station that had the shipping cost at a line item/sku level

If an order fails to import into ShipStation via the API we would like to receive a report or notification showing what order number(s) failed.

It would be convenient to get a report, or filter for orders that have multiple shipments. Sometimes it's difficult to find how many re-shipments we're doing to correct mistakes.

I would like shopify orders in shipstation to link back to the shopify order on the admin backend. "Clicking the Order number"

This feature works for Ebay already. (see attached files)

Please make it work for Shopify.

Be able to filter duplicate orders by the same name or address instead of searching each person individually.

For instance go to awaiting shipment page then filter duplicate orders and showing all orders with the same name that are awaiting shipment in order to avoid dual shipping two separate orders to one customer and allowing it to be caught and combined into one shipment.