prAna sends an email out when a return has been delivered to one of their facilities. It answers a ton of customer service questions that will save us from a lot of phone calls. It also gives a status to the order so the customer can expect when to get their refund. I hope that ShipStation will implement this feature.

Here is a copy of the email.

prAna Has Received Your Return

Hi Customer,

Refunds are typically completed within 7-10 business days from the day we receive them. However, please note your bank's policy; refunds may take an additional 3-5 business days to show in your account.

Please know that:

Refunds will only be issued with proof of purchase and will be made to the original form of payment that was used to make the purchase.

If proof of purchase is not provided, you will be issued a prAna merchandise credit for the item's last sale price.

If returns are made for multiple orders, you will receive a confirmation email for each order number.

At prAna, your satisfaction is our highest priority. We strive to make every transaction hassle-free, and are here to help you should you have any questions about your order, return or exchange. Our customer service department can be reached at ecommerce@prana.com or by phone at 866-915-6457, Monday - Friday, 8am - 5pm PST. Please have your order number ready when you call.

Thank You,
prAna Customer Service