Previously shared feedback and ideas

Bug in the Branded Returns expiration date on the return window

When a customer is past the window to return their product the display message states they're return window expired on "X" date.

Unfortunately, it's displaying the day after their purchase date (purchase date + 1) instead of using their (purchase date + number is days in the return window)

This confused customers and causes them to think our return window is only 1 day instead of what we have set it to in the system.

The two attached screenshots are showing that the return window expired and it's displaying a date of one day after their purchase date when in fact it is expired 14 days after their purchase date.

Can this be fixed quickly/easily?

Thank you!

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taftfulfillment shared this idea  ·   ·  Admin →
archived  ·  AdminShipStation (Admin, ShipStation) responded  · 

Thanks for bringing this up! We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.


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