Idea Archive

In order to highlight the most recent and active ideas, we are now using Product Feedback & Fresh Ideas! Please submit all of your feedback and ideas there!

All users will continue to have access to this forum through the bottom righthand navigation menu; please feel free to comment here to bring our attention back to an idea so we can revisit it.

  1. Show Time along with Date

    Have a column option or by default also show the time when the order was placed.

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  2. Product Category performance report

    Same product being sold in many different marketplaces (ebay,amazon,website, etc) and all have same product category set under products section. Running product sales reports you see sales broken out from all different marketplaces.Would be very helpful to be able to see how many of a specific product sold overall (across all marketplaces)

    7 votes
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    2 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for adding your thoughts here! We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.

  3. add tracking number on shipping cost report

    add tracking number on shipping cost report

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  4. give us a way to audit our delivery times for UPS and FedEx packages

    As you know, all UPS and FedEx delivery times (ground, air, whatever) are guaranteed. If they don't deliver on time, you can get a refund. Sometimes, they don't deliver on schedule and you are due a refund, but of course they're not going to go out of their way to tell you that. You basically have to track each package and determine whether or not it was delivered on time. It's simply not worth your time to do this, as it's a tedious process to do it manually. In fact, an entire auditing industry has been built around this (google…

    7 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  5. Support for UK & European Stores!

    I really like ShipStation's interface and ability to handle multiple retail channels, reports etc. Superb.Unfortunately being a UK seller, like most other shipping apps on Shopify, we would not be properly supported. If ShipStation does support UK sellers in the future (even without carrier integration) we'd be happy to pay a fair sum for the software.

    15 votes
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    Hi @Ben
    Thanks for bringing this up!
    We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.

  6. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for taking the time to bring this up with us, Trackthepack.com does not exist any more but we are aware of the type of service they offered and will keep that in mind for future updates.

  7. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  8. Allow Remote Warehouses to enter inventory levels at that location without access to to other ShipStation Data...

    Basically we ship products in combined orders from our warehouses and from third party warehouses. We would like some remote warehouses to be able to update how many of "Product X "are in stock each morning

    If we move towards ShipStation dealing with inventory available at multiple warehouses to ship and also make ShipStation part of P&L statement generation ...then this function would be good

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  9. Upgrade tracking and email notification

    When we generate a label for a remote warehouse we would like to know if the label stays at the 'Initiated' level....

    but has not been scanned by Fedex and 'Shipped' Thne we know to follow up and make sure that the package is sent

    This way we could know when someone fails to do their job ...and provide better service and timely shipping

    --

    Also what Email notification options do we have in FedEx ? We would like the customer to know

    -Scan,
    -Delivery,
    -and Exception

    We would like In-House notification of
    -Initiated and Scanned
    -Delivery
    -Exception

    and on…

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  10. Document Upload

    It would be beneficial to be able to upload documents (such as PDF, JPG, or whatever) into the notes section of a customer order.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  11. Cross Referencing Orders

    Good morning,

    I was wondering if under the 'Shipments' page additional info/columns
    could be added. Specifically, I would like to see a eBay Buyer ID vs
    Recipient Column as the ID would be much more helpful to me cross referencing my orders. In addition, a payment date column would be helpful as that would be another way for me to track orders
    Lastly, on the 'Orders' page would be possible to generate a column that
    has just the cost of the item itself ? Currently, the columns available, combine the order total with shipping, shipping only etc It would be…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  12. Puerto Rico and Guam order handling

    If default shipping method is USPS, and state profile is Puerto Rico / Guam / other US protectorates then Country = United States

    If default shipping method is FedEx/USPS then country = state

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  13. Customize outgoing email server (for tracking)

    Would love to be able to use SendGrids SMTP servers for the outgoing tracking emails so we could track deliverability.

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  14. Change print order for 2 per sheet packing lists

    The USPS labels and packing lists print in the same order if printing one page packing lists. I normally print 2 per page then cut them in half which causes the order to not match up with the labels. If you changed the print order to 1,3,2,4, etc (odd lists on the page top, even on the bottom) they would line up again.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  15. Copy shipping address with one click

    It would be great to have ability to copy full shipping address with one button? Right now you have a "Parse" button which parses the full address in the separate fields. Is it possible to do that the other way?

    We copy the shipping address from ShipStation into our accounting system and we have to manually select and copy each field.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  16. eBay item number to print on shipping label

    I have many customers who are purchasing on behalf of another person and need the item number written on the label. It is a huge hassel to go through by hand and mark these numbers down. It would be great to click a box and have the item number printed directly on the label. We have been using this feature for a long time in Auctane and it would be nice to see it available here as well.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thanks so much for your feedback on how we can improve ShipStation for your business. We look here to learn about common obstacles for our users so we can work on solutions. In order to prioritize the most active suggestions, we are closing this request. If you’d like to give this request another chance to gain traction from other users, feel free to collaborate with others on similar requests. Or resubmit your request in a way that gets other users on board! Thank you! ShipStation

  17. artfire marketplace

    is it possiple to add artfire to the marketplaces?Julie

    19 votes
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    Hi @all

    Thanks for bringing this up.

    We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.

  18. enable some sort of ad supported shipping

    I've been kicking around for years the idea of selling ad space in the packages we ship out. Unfortunately, I don't have the time to market the idea myself. There is a company out there that does it (Adship.com) but I know nothing about them. They are partnered with Endicia and ChannelAdvisor, and I know ShipStation partners with both of those companies as well. I would suggest ShipStation either integrates with AdShip or creates it's own platform to enable us to sell ad space in the packages we ship.

    16 votes
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    Thanks for bringing this up! We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and your insights are greatly appreciated.

  19. Add "Notes" as a searchable field in Order Search box.

    As an Etsy seller that sells personalized or customized items, many of my buyers leave specific notes (the name/phrase they would like embroidered on an item, for example) in the "Notes to Seller" section during checkout. ShipStation already imports those notes (awesome!), you can even create a filter based on those notes, but I can't search through them on the Orders page. It would be great if the field was included in the search section and I could use quotation marks (wildcards?) to search for exact phrases.

    14 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! There hasn’t been any activity since our last update so we are archiving this idea to give your votes back (see our last responses by clicking “Show previous admin responses”).

    You’re now able to use your votes on other ideas to help us prioritize the most active ideas. All of your feedback stays on our radar so we can continue to reference it when designing related features.

    If you’re still interested in this idea, please help outline the idea and your business challenges by providing additional details in the comments section and we’ll revisit your idea.

  20. Display all order numbers on merged orders!

    Currently when two or more orders are merged, the resulting item to ship only lists one of the order numbers. For example: If I merge order 96003 and 96174 into a single order to be shipped together, ShipStation combines the order number into 96003, and then 96174 is not searchable nor does it show up on the order. So if a customer inquires whether or not it is shipped, I can only see one item number. Need to see both/have both printed on the label.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We reviewed the idea and the overall user feedback and have decided to close this request. This allows everyone to use their votes on other ideas. The input you gave is still on our radar and we appreciate your insights.

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